The Role
Manages data centre service operations across four UK and European locations. Leads technical teams, projects, resource allocation, stakeholder relationships, quality assurance, risk mitigation, reporting, and continuous improvement. Oversees server deployment initiatives, change control, maintenance activities, service metrics, customer success plans, SLAs, and operational performance. Coordinates internal teams, vendors, and subcontractors to deliver projects and services on schedule and to client requirements.
Summary Generated by Built In
Our Company
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver forward-thinking solutions built on multi-domain architecture, with customer satisfaction and service excellence at the heart of everything we do.
As a truly international IT provider, we are proud to deliver our services through global simplicity and trusted transparency. We are equally committed to investing in and supporting our employees, partners, and customers as we continue to grow and innovate worldwide.
The OpportunityWe are seeking a highly motivated Data Center Service Operations Manager to oversee and lead operations across our portfolio of UK and European Global Data Centres.
This role is critical in ensuring consistent service delivery, driving continuous improvement, and managing day-to-day operations across multiple sites. The successful candidate will be responsible for leading cross-functional meetings, managing action plans, overseeing project timelines, and ensuring deliverables are achieved to the satisfaction of both EOS and our clients.
As the Operations Manager, you will have the opportunity to influence the direction of our data centre services while maintaining responsibility for onsite operations across four locations.
Key ResponsibilitiesProject Leadership- Lead cross-functional teams in the planning, execution, and successful delivery of data centre and server operations initiatives.
- Drive performance against operational metrics, project objectives, and service goals.
- Ensure achievement of all client performance indicators and service requirements.
- Develop and manage comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies.
- Drive execution to ensure efficient delivery and high-quality outcomes.
- Build and maintain strong relationships with internal stakeholders, external vendors, and subcontractors.
- Facilitate effective communication and collaboration throughout the project lifecycle to support successful delivery.
- Oversee the allocation of personnel, equipment, and materials across projects and operational activities.
- Optimise resource utilisation to improve efficiency and ensure timely delivery.
- Establish and maintain quality control measures to ensure compliance with project requirements, operational standards, and regulatory obligations.
- Drive consistent and successful service delivery across all locations.
- Proactively identify operational risks, issues, and dependencies.
- Develop mitigation strategies to minimise disruption and ensure all service level agreements (SLAs), metrics, and project deliverables are achieved within scope and schedule.
- Prepare and present regular status reports, project updates, and performance metrics for stakeholders.
- Communicate progress, milestones, challenges, and key risks clearly to leadership teams and clients.
- Lead post-project reviews and lessons learned sessions.
- Identify opportunities for process improvement, operational efficiencies, and service innovation.
- Promote best practices that enhance future project and service performance.
- Proven experience managing global technical teams supporting server deployments and operational environments.
- Experience driving process improvements and systems development, including the use of automation to streamline workflows.
- Demonstrated experience managing change control processes and conducting maintenance activities within production environments.
- Strong background in service management and customer relationship management, with a focus on delivering exceptional service experiences.
- Experience developing customer success plans, defining key performance indicators (KPIs), and maintaining high levels of customer satisfaction.
- Ability to manage multiple priorities and deliver results within demanding timelines.
- Excellent leadership and interpersonal skills, with the ability to foster collaboration across geographically dispersed teams.
- Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Self-motivated, proactive, and capable of independently identifying and resolving challenges.
- Strong organisational and time-management skills, including the ability to handle sensitive and confidential information.
- Ability to influence stakeholders, negotiate effectively, and make informed decisions in high-pressure environments.
- Solid understanding of service management principles and frameworks such as ITIL or equivalent methodologies.
- Experience supporting data centre operations and server deployment programmes.
- Data-driven mindset with a strong focus on continuous improvement and service optimisation.
- Experience analysing operational metrics to identify trends and opportunities for enhanced service performance.
EOS is committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that a variety of perspectives, experiences, and backgrounds strengthens our organisation and helps us deliver exceptional outcomes for our customers.
We are proud to be an equal opportunity employer and welcome applications from all qualified candidates, regardless of gender, gender identity or expression, age, race, ethnicity, nationality, religion or belief, sexual orientation, disability, marital or civil partnership status, or any other characteristic protected by applicable law.
#INDEMEA #LI-Onsite
Skills Required
- Proven experience managing global technical teams supporting server deployments and operational environments
- Experience driving process improvements and systems development, including automation to streamline workflows
- Experience managing change control processes and conducting maintenance activities within production environments
- Strong background in service management and customer relationship management
- Experience developing customer success plans and defining KPIs
- Ability to manage multiple priorities and deliver results within demanding timelines
- Excellent leadership and interpersonal skills across geographically dispersed teams
- Strong communication skills for technical and non-technical audiences
- Strong organisational and time-management skills
- Ability to influence stakeholders, negotiate effectively, and make decisions under pressure
- Understanding of service management principles and ITIL or equivalent methodologies
- Experience supporting data centre operations and server deployment programmes
- Data-driven mindset focused on continuous improvement and service optimisation
- Experience analysing operational metrics to identify trends and service improvement opportunities
EOS IT Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EOS IT Solutions and has not been reviewed or approved by EOS IT Solutions.
-
Leave & Time Off Breadth — PTO, sick time, and paid holidays are part of the standard package, with some roles highlighting generous PTO and quick eligibility. Time-off availability is complemented by sick leave access across locations.
-
Flexible Benefits — Flexible scheduling is available in certain roles and sites. Benefit start dates can be quick after hire in multiple cases.
-
Parental & Family Support — Family medical leave is included among listed offerings. This sits alongside core medical, dental, and vision coverage.
EOS IT Solutions Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
