We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Job Summary
The Billing Data Supervisor will lead that team of data specialists that support the Firm’s project closure automation tool and the billing data tasks submitted through the billing directive tool. The team will perform high volume daily tasks related to these two tools and must be able to read and understand detailed process documents, have strong organization, prioritization, time management skills and the ability to analyze and problem solve. These tasks are critical to the firm’s revenue recognition processes. This role will lead continued development, enhancements and testing of both tools in collaboration with the Billing Leader and other finance leaders.
Essential Duties
Manage the day-to-day processes and team supporting the project closure automation tool, the billing directive tool data tasks and shared billing mailboxes. Responsible for coordinating and organizing schedules, processes, and procedures for the timely completion of these tasks. This includes meeting with key stakeholders and team members, ensuring compliance to standard practices, resolving complex issues/questions, and education of billing team members.
Collaborate with Billing Leader and other finance leaders to continue to refine both tools by bringing new ideas to the table that will enhance automation and efficiency.
Performance Advisor (PA) duties include connecting with advisees regularly, driving performance and ongoing development of your skills. Duties include but are not limited to:
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Advisee onboarding – manages new hire onboarding process, acclimation and integration with team, training guidance, and expectation setting.
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Ongoing performance management (goal setting, feedback, performance assessment)
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Meets regularly with employees to coach and guide on goal setting, analyzing feedback for trends and development opportunities, and short-term goals/progression.
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Responsible for assessment of overall performance (descriptor/rating) through mid-year and year-end activities.
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Partners with HR business partners to manage performance concerns, development coaching and improvement plans (ECR).
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Skills development (experience, exposure, education)
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Supports employees with the development of knowledge, skills and abilities by working to help gain exposure through on-the-job experiences, alignment of work, learning opportunities and connectivity to others.
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Understands resources available to support the talent experience and connects employees to resources based on individual gaps and goals.
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Utilization/productivity – works with employee to monitor personal metrics, help align to LOB and firmwide expectations and monitors for issues or gaps.
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Long-term career coaching and development
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Understands big picture of employee career objectives and life goals. Provides coaching and guidance around development towards these objectives and helps employees connect to enterprise and LOB strategy.
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Understands opportunities within the firm for development and leadership programs, mobility, global exposure, and experiences, and connects employees to these opportunities.
Recognition –
- Recognizes employee contributions and able to connect to performance assessment.
- Assesses readiness and business need for next level promotion and timing.
Total rewards
- Understands compensation philosophy, communicates total rewards value, and connects employees to benefits/rewards tailored to their personal needs.
- Off-boarding (resignations, terminations) – Approval of resignation – voluntary. Collaborates with HR business partner on managing performance and documentation for decision making of involuntary terminations.
- Other Workday billing tasks as assigned.
EDUCATION/CERTIFICATIONS
- Associate's degree with an accounting focus or equivalent experience - Required
- Bachelor's degree - Preferred
TECHNICAL/SOFT SKILLS
- Strong Microsoft Office skills - Required
- Ability to learn, implement and train others - Required
- Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists – Required
- Ability to work effectively with all levels of employees including senior leadership – Required
- Ability to work autonomously and as a team leader – Required
- Strong problem solving and analysis skills – Required
- Strong organization, prioritization, and time management skills – Required
EXPERIENCE
- 4-6 years’ experience - Required
- Professional services experience - Preferred
LEADERSHIP SKILLS
- Ability to supervise, direct and review the results of projects or assignments - Required
- Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities - Required
- Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business process improvement, and serve as a model of change – Required
- Strong communication skills. Able to communicate effectively with people at all levels of the firm – Required
- Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential - Required
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment.
Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients.
Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients.
For more information, visit rsmus.com.
