Responsibilities
- Lead end-to-end implementation of advanced integrations, including scoping, buildout, and post-launch support
- Serve as a subject matter expert for integration escalations from Support, CS, and other CX teams
- Partner with Sales, Presales, Product, and Engineering on discovery, scoping, and continuous improvement
- Troubleshoot SSO, SCIM, and system-based integrations directly with customers
- Set up automations and native connectors as needed
- Contribute to documentation, knowledge-sharing, and scalable best practices
- Stay current with product changes, enhance internal tooling, and continuously improve delivery
- Script and automate manual workflows to drive repeatability and efficiency
Requirements
- 4+ years of hands-on integration experience, including design, implementation, support, or related technical work
- Strong SQL skills for writing efficient queries and managing table lifecycles
- Familiarity with REST APIs (auth, pagination, error handling, data integration)
- Experience with semi-structured data formats such as JSON and CSV
- Basic scripting ability in Python or JavaScript for automation and workflow support
- Clear, confident communicator able to explain technical concepts to diverse audiences
- Proactive, adaptable team player with a solution-oriented mindset and strong ownership
Nice to Have
- 1-2 years of experience in a customer-facing technical role (e.g., implementation, solutions engineering, professional services)
- Experience with ETL/ELT tools (e.g., Talend, Airbyte)
- Exposure to iPaaS platforms (e.g., Workato, Boomi)
- Familiarity with SSO, SCIM, and systems like Salesforce, NetSuite, Workday
Benefits
- (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
- Flexible vacation days and quarterly mental health days so you can recharge
- Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
- Annual stipends for professional development and caretaking
- (US-ONLY) 401k plan to participate in and save towards the future
- Newest Apple products to help you do your best work
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
Notice for Prospective Candidates
- Only emails from @captivateiq.com should be trusted.
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.
Top Skills
What We Do
CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts.
We believe that getting paid should be fun and that work should be a breeze for compensation plan administrators. That’s why we’ve created a robust, flexible commission management platform that enables sales, finance, and operations teams to sync their data, design any plan, and build workflows that work best for their organization.
Why Work With Us
CaptivateIQ Values:
- Empowerment
- Collaboration
- Transparency
- Delight
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