Data and Quality Assurance Analyst

JOB PURPOSE:

The Data and Quality Assurance Analyst will assist in the creation, maintenance and dissemination of information related to services to clients and program outcomes. This includes data input, data quality, building reports, user support, and analysis of client information. This position also provides support to all Community Housing Assistance Programs by troubleshooting application and data problems, fulfilling data requests, creating and updating standards of operating procedures (SOP), and tracking deliverables. This role ensures that the services provided to clients are timely, complete, documented, and carried out according to related contracts and policies & procedures. The Data and Quality Assurance Analyst provides focused support for the day-to-day operations of multiple data systems and program audits.  

ESSENTIAL JOB RESPONSIBILITIES:

• Assist in the development and implementation of a contracts compliance system to review the delivery of services to Community Based Services.
• Ensure services are delivered in accordance with related contracts and policies.
• Provide Policy and Contract training and support to all locations.
• Create data analysis reports for leadership review.
• Audit program files to ensure compliance with Veteran and Community-Based Services Program requirements.
• Run data quality reports to assist Community Based Programs in maintaining compliance with client files.
• Perform regularly scheduled data audits in Homeless Management Information System (HMIS) to ensure compliance with regulations and internal data requirements.
• Participate in qualitative and quantitative program evaluations of program implementation and impact by collecting data, analyzing results, formulating and making recommendations for program improvement, writing summaries of results, and presenting recommendations agency-wide.
• Provide technical assistance as needed for internal staff on issues related to Salesforce and/or HMIS compliance or other applicable federal, state, or local reporting and data collection requirements
• Perform tasks requested by the Regional Director to meet the technical standards and regulatory requirements. Prepare required reports and generate correspondence as required.
• Assist HMIS staff with compliance reporting, data quality, and system-wide reporting needs.
• Complete data entry of cases and outcome information into the database that includes initial data entry, updates and reports as required.
• Complete reporting and data entry assignments to include data entry into Excel and other platforms as required.
• Review and monitor data quality within the case management database.  Review individual cases using the case management monitoring tool for electronic file completeness and accuracy.
• Assist with monitoring of the physical files for completeness and accuracy. Participate in regular meetings with program staff regarding data compliance and system functionality.
• Disseminate information related to program details to program leadership and provide guidance as needed.
• Generate data queries based on validation checks or errors and omissions identified during data entry to resolve identified problems.
• Proactively identify errors and inconsistencies in data and work directly with program staff to address inaccuracies and gaps. Conducts audits of data entry to ensure accuracy and makes corrections as needed
• Create reports, graphs, tables, charts etc. that effectively presents and summarizes data.
• Ensure that Program staff receive all necessary training on the database and have access to all documentation regarding data systems and other data collection processes, policies and help related materials for end users; provide refresher training to staff as needed
• Other duties assigned as appropriate for the position and skill level of incumbent.
• Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”

ESSENTIAL QUALIFICATIONS: 

EDUCATION: Bachelor’s degree required. Master’s preferred.

EXPERIENCE: Requires data or information management related systems experience. 2+ years in social services or a customer service focused environment. Strong analytical and problem skills including the ability to apply reason, logic and critical thinking in order to gather, analyze, manipulate data, identify, isolate and correct data errors. Use these skills to determine root cause and impact of data anomalies.

• Experience with managing data, data analysis or data quality assurance
• Expertise in quantitative analysis and data mining to develop tools and processes that enhance programmatic outcomes
• Advanced proficiency with Microsoft Excel
• Extremely high attention to detail and strong organizational skills
• Excellent written and oral communication skills
• Strong interpersonal skills with the ability to work well with individuals across all organizational levels
• Problem solver and self-starter who takes initiative
• Equally comfortable working collaboratively and independently

LICENSES: Driver’s License with clear record required.

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 25-30% travel within county and surrounding areas.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. 

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  [email protected] or speak with your recruiter. 

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [email protected]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.