ABOUT UFS
Act like a founder, accelerate your growth, stay ahead of the curve, enjoy the growth: JOIN US
Unilever Food Solutions is an independent Global Business Unit, which is the 5th largest Business Unit in Unilever. UFS is ~20% of Nutrition Business Group and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the largest platform for professional chefs, the best solution provider for our Operators and the planet, and a Winning People Engine.
UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel.
UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow – both our business and our people. UFS also proudly commits to high employee engagement every year with Univoice scores ahead of Unilever across all dimensions.
It is the place where you can be a risk taker, test and iterate, and be a trendsetter. You can think and work like an owner of your own business and be ahead of the curve. With the purpose of “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7” you will become a part of a “People-to-People organization.”
You will explore new opportunities, big and small, that will make our business grow faster. You will continuously learn, unlearn, relearn, and challenge yourself to accelerate your development in an end-to-end business and in end-to-end roles.
At UFS, we are committed to fostering a culture of trust and unity with our empowered One Team One Goal approach, with a passion for winning and nurturing a culture of psychological safety where people can shape their career adventures. We aim to achieve resilient performance and sustainable success, winning together as one resilient, dynamic team.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. As the CX Hub Lead – Tech & D&A, you will lead the regional Tech & D&A Hub, ensure the effective execution of global data and technology strategies while adapt them to local market needs. You will play a pivotal role in harmonizing data and analytics practices, accelerating deployment of global initiatives, and supporting customer experience (CX) transformation across the region.
You’ll be part of a team that believes in doing work that matters — for people and the planet.
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
- Regional Hub Leadership, manage the regional Tech & D&A Hub, providing expert support for all data and technology needs across markets.
- CX Initiatives Market Adaptation, translate global CX (Customer Experience) and D&A strategies into actionable regional plans, ensuring relevance and impact in local markets.
- Hub Resource Prioritization, assess and allocate regional resources effectively to maximize business impact and support high-priority markets.
- Accelerated Market Deployment, drive faster adoption of global tools, platforms, and analytics capabilities across regional markets.
- Data/Analytics Harmonization, ensure consistency in data definitions, metrics, and reporting standards across all markets in the region.
- Manage hub team effectively as first point of contact to UFS Markets for issue resolution.
- Standardization & Governance, deploy global Tech & D&A standards and ensure compliance across regional operations.
- Stakeholder Collaboration, act as the bridge between Global BE&A – Tech, Regional CX and markets, ensuring alignment and effective communication.
- Innovation & Enablement, identify opportunities for innovation and continuous improvement in data and tech capabilities. Support the adoption of new tools and technologies across the region.
- Performance Monitoring, track and report on key performance indicators related to data usage, tech adoption, and business impact.
REQUIRED QUALIFICATIONS
- Bachelor’s or master’s degree in information technology, Data Science, Business Analytics, or a related field.
- Experience in data analytics, technology deployment, or digital transformation roles and managing cross-functional teams and regional operations.
- Strong operating knowledge of data platforms (e.g., Azure, Databricks), analytics tools (e.g., Power BI, Python), Sales CRM Tools (Salesforce) and digital ecosystems.
- Experince with sales conversion & digital engagement analytics is a plus.
- Strong understanding of the business model, communication, leadership and problem-solving skills.
- Strong Englis skills.
Skills
- Strategic Thinking & Execution
- Data Governance & Quality Management
- Technology Deployment & Integration
- Business Acumen & Impact oriented mindset
- Agile & Collaborative Mindset
- Communication Skills
- Presentation Skills
- Selling Skills
PREFERRED QUALIFICATIONS
- Experience with b2b industries is a plus.
- Experience in a global or matrixed organization is a plus.
At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Top Skills
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
