Hello, we’re Starling.
Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.
Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!
And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.
The Role:
Starling is a technology company at its core, and we are now evolving our People function to mirror the sophistication of our banking platform. As we scale beyond 4,000 employees, we are moving away from manual, legacy trackers to build a world-class, automated data ecosystem. We are looking for a People Analytics Architect to own this transition. This is a high-autonomy 'founding role' where you will build the infrastructure from scratch and deliver the strategic insights that steer our Board and Executive Committee.
Responsibilities of the role will include:
- Function Architecture: Design and implement our first dedicated People Analytics function. You will lead the transition from manual "offline trackers" to a sophisticated, automated reporting ecosystem that serves as the backbone of the People Strategy.
- Data Governance & Integrity: Act as the guardian of people data. You will establish robust validation checks to eliminate discrepancies (e.g., between Finance and People data) and ensure 100% Board-level reporting accuracy.
- Strategic Insights & Storytelling: Translate complex, raw data into digestible visual narratives and "People Health" dashboards. Your work will enable the Executive team to make high-stakes, real-time decisions at pace.
- Regulatory & Statutory Leadership: Own the end-to-end delivery of critical statutory reporting, including Gender Pay Gap and Pillar 3 disclosures. You will ensure our controls are robust to satisfy internal risk frameworks and external regulators.
- Operational Efficiencies Design and deploy self-service tools and MI Inventories. This will empower People Partners and Managers to access high-quality insights independently, reducing the manual burden on the core team.
- Cross-Functional Partnership: Partner with the central Technology Data team to integrate People data into the wider Starling Data Warehouse. You will identify opportunities to automate manual modeling and data cutting.
Requirements
- "Builder" Track Record: Proven experience building a People Analytics capability from the ground up within a high-growth Tech or highly regulated Financial Services environment.
- Analytical Rigor: Extensive experience interpreting complex datasets to provide actionable commercial insights, not just raw numbers.
- Technical Toolkit: Proficiency in data visualisation tools (specifically Looker) and an interest in automating data modeling through programming or advanced tooling.
- High Autonomy: Comfortable tackling ambiguous, complex problems and delivering cross-functional projects with minimal oversight.
- Communication & Influencing skills: Exceptional ability to communicate complex data findings to non-technical stakeholders (Board/Exec) in a clear and accessible manner.
- Workday Mastery: Deep expertise in Workday HRIS data structures and report writing would be nice to have.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Top Skills
What We Do
Hello, we’re Starling.
Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
We built Britain’s first digital bank.
One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too).
We’re changing banking for good.
Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.
Since then, we’ve grown. A lot.
Over three million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches.
Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be.
Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!
And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.
