QA Analyst - Product

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

ABOUT THIS ROLE: 

• Technical Triage & Gatekeeping: Acting as the primary bridge between Support and Engineering. You will analyze L2 tickets and technical issues to ensure they are fully qualified, documented, and reproducible before being moved to the developer backlog.

• QA & Precision Engineering: Serving as the final checkpoint for developer output. You will perform functional QA to ensure that features not only work technically but align perfectly with the original project scope and business requirements.

• Root Cause Analysis: Conduct deep-dive data analysis to identify patterns or anomalies in product behavior, translating these findings into actionable technical tasks.

• Data Translation: Translating complex technical concepts, data structures, or website behaviors into clear, actionable insights for non-technical stakeholders and clients.

• Bug & Backlog Contribution: Understanding, qualifying, and triaging upcoming bugs. 

• Product Expertise (SME): Remaining the Subject Matter Expert for your respective products and supporting any questions that cannot be readily answered by the Support team.

• AI & Data Initiatives: Identifying opportunities to work on data analysis projects and AI initiatives to drive product innovation.

• Training: Providing training  materials to the Customer Support Manager to ensure proper team scaling and maintaining the internal knowledge base (wikis, presentations).

ABOUT YOU:

• Education: Bachelor's degree in Computer Science, Business Technology Management (BTM), Information Systems, Statistics, or a related technical field. A Master’s degree or relevant technical certifications are a plus.

• Proven Experience: Demonstrated experience as a Product Analyst, Technical Data Analyst, or similar role, with a proven track record of triaging complex technical issues and ensuring product quality through rigorous QA and data validation.

• Technical Proficiency: Experience with multiple data formats (CSV, JSON, XML) and an understanding of website structures. Proficiency in SQL, Python, R, or other programming languages for data manipulation, analysis, and visualization. Comfortable using Browser Developer Tools to investigate website behavior and data payloads.

• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to think critically and strategically about complex issues and perform Root Cause Analysis.

• Communication Skills: Excellent verbal and written communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.

• Detail-Oriented & Organized: Exceptional attention to detail; able to manage multiple technical investigations, QA cycles, and documentation tasks simultaneously while meeting tight release deadlines.

• Collaborative Team Player: A strong cross-functional collaborator with excellent interpersonal skills, responsible for facilitating direct communication and alignment between Support teams, Developers, and non-technical stakeholders at all levels.

In the spirit of pay transparency, we are excited to share the base salary range for this position. In addition to base salary, some roles are eligible for our bonus and/or equity programs, depending on level and role. Regular full-time positions are eligible for our comprehensive benefits package. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$65,500.00-80,250.00

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans

• New Hire Stipend for Home Office Set-Up

• Generous PTO

• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants: Click here to review our Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.