Data Analyst

Zipline is the world’s largest and most experienced autonomous delivery service, founded to serve all humans equally by ensuring access to essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries including blood, vaccines, medical supplies, food, and commercial products. Our customers include healthcare systems, governments, retailers, and global brands who rely on us to save lives, reduce emissions, increase economic opportunity, and provide new logistics services at scale.

Our technology goes beyond drones. We deploy integrated logistics infrastructure that strengthens supply chains, reduces congestion, and enables instant delivery, transforming how essential goods reach people everywhere. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.

Zipline is on a mission to transform how goods move by making autonomous drone delivery the fastest, most reliable, and most delightful logistics system in the world. To deliver on that promise, we need to turn our massive data streams into clear, actionable insights for our partners and our business.

We are looking for a Data Analyst who will build the definitive source of truth for our commercial teams. You aren’t just someone who "pulls data"—you are a storyteller and a systems-builder. You’ll be the go-to person for our Customer Success, Marketing, Finance, and Product teams, ensuring they have the reporting and dashboards they need to move the business forward.

We’re looking for someone who has a keen business sense and understands how metrics drive the business. The ideal candidate is a SQL expert who is obsessed with efficiency. You should be the person who sees a manual reporting process and immediately thinks of how to automate it or leverage new AI tools to surface insights faster.

This role is based out of our HQ in South San Francisco, CA.

• Insights & Dashboards: Design and maintain high-impact reporting for our partners and internal stakeholders. You will lead the creation of intuitive dashboards in ThoughtSpot and Mode that make data accessible and actionable.
• Automation & AI Adoption: You will proactively identify opportunities to automate recurring reporting and adopt new AI-driven tools to make surfacing data, trends, and business insights easier and faster.
• Cross-Functional Collaboration: Partner directly with Customer Success (supporting our partners), Marketing, Finance, Product & Data teams to define KPIs and build the visibility needed to track them.
• Data Integrity: Act as the guardian of commercial data. You’ll write clean, performant SQL and ensure that every report we share—both internally and with customers—is accurate and trustworthy.

• Proven Track Record. Minimum of 3 years of professional experience in data analysis, business intelligence, or a related quantitative field.
• Business Acumen: You understand how data impacts the bottom line. You can talk ROI with Finance, attribution with Marketing, and performance metrics with Customer Success.
• Technical Proficiency: Deep expertise in SQL. You are comfortable navigating complex databases and can translate business questions into precise queries.
• BI Tool Expertise: Experience with ThoughtSpot and Mode is highly preferred. You have a talent for data visualization and know how to design self-service tools for non-technical users.
• Efficiency Mindset: A track record of automating manual workflows. You stay ahead of the curve with AI tools and techniques that speed up data analysis and reporting.
• Communication: Exceptional ability to simplify the complex. You can explain technical findings to a non-technical audience in a way that is clear and compelling.
• Proactivity: You don’t wait for a ticket to be assigned. You see a gap in our insights and you build the solution to fill it.

• High Visibility: You will be the analytical engine for four major departments, giving you a front-row seat to how Zipline grows and operates.
• Build the Future: We aren’t interested in doing things the "old way." You’ll have the freedom to experiment with AI and automation to redefine what "analytics" looks like here.
• Mission-Critical Work: Your reporting will be the primary way our partners see the value of drone delivery, directly influencing our ability to scale and improve lives 
• Autonomy & Speed: We value rigor, but we also value speed. You’ll work in a fast-paced environment where your work is deployed and used by decision-makers daily.