About this opportunity:
The Data Analyst will be part of the SM - Service Reliability team, a global function operating across India and Romania with ~50 Data Analysts. The team partners with multiple internal and external stakeholders to deliver actionable insights, strengthen operational reliability, and enable data-driven decision-making across MS operations.
The role is accountable for identifying business insights and driving improvement opportunities through Statistical, Exploratory, and Advanced Analytics. The analyst will design, automate, and maintain analytical solutions across operational and network performance, enabling measurable on-ground improvements. This role requires an analytical thinker who can translate complex datasets into meaningful insights for business and network functions.
What will you do:
Reporting & Data Analysis & Governance, Documentation & Audit
• Extract, consolidate, and interpret operational and performance datasets to deliver meaningful insights.• Lead the reporting and analytics approach within Operations by designing scalable, repeatable data pipelines.• Create, automate, and maintain recurring dashboards and reports for stakeholders including senior leadership.• Maintain reporting calendars, SOPs, and process documentation.• Develop and maintain governance and control documentation ensuring data integrity, audit readiness, and compliance.
Process Improvement & Ad-hoc Analytical Work & Exploratory & Advanced Analytics
• Lead the Global Benchmarking initiative for MSN, providing insights and executive-ready narratives for senior SLOP and MSN leadership.• Build and refine audit processes to enhance data accuracy and operational efficiency.• Perform ad-hoc and deep-dive analysis to support evolving business requirements.• Design and document new reporting solutions, including effort estimation and implementation planning.• Conduct advanced analytics on operational and network datasets to uncover patterns and improvement areas.• Apply statistical and mathematical techniques to build insights that support network and operational decisions.• Independently drive data-led improvements and initiatives across processes.
What Success Looks Like
• First 3 Months: Learn operational methods (domain knowledge), align with team culture, and begin contributing to data-driven improvements.• 6 Months: Improve analytical outputs quarter by quarter; deliver consistent, stakeholder-ready insights.• 12 Months: Independently explore data, generate insights, communicate findings, and manage customer interactions.
Essential Skills & Competencies required
• 8-10 years of experience as Senior Data Analyst in Telecom/IT Service Operations.• Applied Mathematics & Statistics & must have master's degree in mathematics or Statistics. • Strong understanding of Telecom or IT Service Operations.• Advance Data exploration, storytelling, and strong communication skills.• Familiarity with ITIL, eTOM, and TM Forum (ANO) process framework.
Good to Have
• Python knowledge for automation and analytical tooling.• VBA experience for reporting automation.• Hands-on experience with Advanced Excel, Power BI, SAP BI, GCP, and Tableau.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 779890
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What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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