Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
This Data Analyst position is with the Performance Optimization team, reporting to the Customer Experience Operations (CXO) organization. This team is supporting Billing & Credit data initiatives through developing and maintaining recurring and ad hoc reporting using multiple database systems and Tableau. We are looking for a self-starter who will be able to handle a fast-paced environment, with often changing and competing priorities.
Key Responsibilitites:
- Identifying outliers and root causes of problems and developing plans for improvement
- Using conclusions to lead other departments within the company on process improvement
- Performing proactive analysis for a wide variety of departments and projects
- Monitoring, analyzing, and reporting on customer initiatives and issues
- Independently building automated daily, weekly, and monthly reports for a variety of groups and individuals
- Creating complex Tableau dashboards
Skills, Experience and Requirements
Education and Experience:
- BS in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred) or relevant experience
- 1-3 years of experience in a data analytics role
- 1+ years of data visualization experience in a professional environment (Tableau preferred)
Skills and Qualifications:
- Experience with big data platforms (e.g. AWS, Athena, Hive)
- Experience with creating extracts and visualizations in Tableau
- Excellent written and verbal communication skills with the ability to write reports and procedure documents
- Capacity to deliver a technical message to senior management
- Excellent quantitative and analytical abilities, with proficiency in mathematical concepts
Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
What the Team is Saying
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
