Data Analyst

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

The Data Analyst is responsible for analyzing data, building reports, and communicating strategic insights based off their analyses. This role works in partnership with cross-functional teams to effectively analyze data and translate it into actionable and self-service reports to be utilized by the organization.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings 
• May influence others through the explanation of facts, policies, and practices
• Builds, documents, analyzes, and communicates product metrics, Key Performance Indicators (KPI’s), and reports to various leaders throughout the organization
• Designs and builds various reports and reporting dashboards
• Ensures data is organized, captured, and designed to support business needs 
• Ensures reports are fulfilling user requirements, efficiently designed, and easy to support and maintain
• Defines recommended changes to existing reporting environments in alignment with current business needs and direction
• Translates data into digestible reports for technical and non-technical audiences
• Analyzes reporting and analysis requirements, documents existing processes, and recommends solutions

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Strong analytical, strategic thinking, and problem-solving skills
• Knowledge of SQL, Power BI, and other reporting design tools
• Ability to communicate complex data and technical concepts to technical and non-technical audiences
• Understanding of relational databases and data processing concepts
• Ability to organize and prioritize multiple, complex projects and tasks in a fast-paced environment
• Strong communication skills, both verbal and written
• Knowledge of Microsoft applications, including Excel and Access

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent work experience
• 2+ years of related experience 

Working Conditions:

• Onsite

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.