Data Analyst

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

At Remitly, we pride ourselves in being a consumer-centric and data-driven company. We maximize outputs from data, analyze trends and use insights gathered to influence our business operations and internal controls. The Data Analyst role sits in the Consumer Protection vertical within the Compliance organization and reports to the Head of Global Consumer Protection. You will support Program Managers in their daily work by analyzing customer complaint data, monitoring regulatory risks and other performance data using dashboards and other analytical tools. You will play a critical role in the monitoring data trends and other performance metrics, and developing reports and other data insights using multiple visualization and analytical tools. This is a hybrid role.

You Will:

• Work with project managers to understand and maintain focus on their analytics needs, including critical metrics, and deliver relevant insights to relevant decision-makers

• Analyze data to answer questions and provide insights to support regulatory compliance activities, with a focus on customer complaints.

• Monitor data trends and KRIs and provide reports on a monthly cadance for audiences across Remitly's operational jursidictions.

• Create rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources

• Develop data acquisition and integration logic, selecting an appropriate combination of methods and tools within the defined technology stack to ensure scalability and performance of the solution

• Develop databases by acquiring data from primary and secondary sources, and build scripts to make the data evaluation process more flexible or scalable across datasets

• Gather and analyze complaints data to support our second line of defense compliance oversight function

• Draw insights from data and present the infromation in a clear manner using multiple analytical tools

You Have:

• Three or more years of experience mining data as a data analyst

• Analytics skills, including mining, evaluation, and visualization

• Technical writing experience in relevant areas, including queries, reports, and presentations

• SQL skills, ability to maintain complex spreadsheets and models with experience using analytics tools such as Mode and Tableau

Our Benefits:

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

https://app.datapeople.io/app/view/43482518

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.