Key responsibilities
Partner with the commercial team to understand reporting needs and translate them into dashboards, KPIs, and actionable insights ( SQL, Python).
Act as a key point of contact for cross-functional stakeholders (sales, operations, finance) requesting data analysis or process automation support.
Manage and optimize the CRM (Zoho CRM): modules, custom fields, workflows, assignment rules, and data quality.
Clean, validate, and normalize data (names, phone numbers, emails, geolocation) to ensure data quality across merchant/customer databases.
Present findings and recommendations to commercial leadership and other stakeholders in a clear, actionable format.
Perform other duties and responsibilities as assigned by the department, based on evolving business needs.
Requirements
Bachelor's degree in Business Administration, Industrial Engineering, Data Science, Economics, or a related field.
2+ years of experience in data analysis, business operations, or CRM-related roles.
Intermediate-to-advanced SQL skills (Snowflake, BigQuery, or similar preferred).
Experience administering a CRM (Zoho CRM, HubSpot, Salesforce, or other).
Advanced Google Sheets/Excel skills (formulas, pivot tables, data validation).
Strong analytical and problem-solving skills, with the ability to work with ambiguous or incomplete data.
Excellent communication skills, with the ability to translate technical concepts for non-technical, commercial-facing stakeholders.
Ability to manage multiple priorities and collaborate effectively across departments.
Nice to have: basic Python, BI tools (Hex, Looker, Power BI) or exposure to fintech/retail environments with field sales operations.
Benefits
- 100% Company-funded health insurance for employees and immediate family members
- Life insurance
- Dental plan
- Phone finance, Headphone, home office equipment and wellness perks.
- Individual retirement plan 3%
- 20 days of vacations
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
Skills Required
- Bachelor's degree in Business Administration, Industrial Engineering, Data Science, Economics, or a related field
- 2+ years of experience in data analysis, business operations, or CRM-related roles
- Intermediate-to-advanced SQL skills (Snowflake, BigQuery, or similar)
- Experience administering a CRM (Zoho CRM, HubSpot, Salesforce, or other)
- Advanced Google Sheets/Excel skills (formulas, pivot tables, data validation)
- Strong analytical and problem-solving skills, able to work with ambiguous or incomplete data
- Excellent communication skills to translate technical concepts for non-technical stakeholders
- Ability to manage multiple priorities and collaborate effectively across departments
- Basic Python
- Familiarity with BI tools (Hex, Looker, Power BI)
- Exposure to fintech/retail environments with field sales operations
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
