Data Analyst (VOC) - Singapore

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

You’ll be part of a central Data Analytics team partnering closely with Product, Consumer & Business. While each role has a primary focus area, we value analysts who can think end-to-end, validate impact, and drive decisions beyond dashboards

What you will do

• Analyze customer service performance across support interactions, logistics fulfillment, refunds, and QA to identify trends, risks, and improvement opportunities.

• Validate and quantify customer service signals to distinguish isolated incidents from systemic issues.

• Track and measure the impact of service actions and process changes, ensuring issues are followed through to resolution and outcome validation.

• Build and maintain dashboards and reporting views that provide clear visibility into service performance and recurring issues.

• Partner with Customer Service and Operations stakeholders to translate insights into data-informed actions and continuous improvement.

Skills, qualifications and experience we look for

• Minimum 3 years of experience in data analytics, business analytics, or related roles within tech, AI, or product-driven companies.

• Bachelor’s degree in Analytics, Statistics, Mathematics, Economics, Computer Science, Engineering, or a related quantitative discipline.

• Strong working knowledge of SQL and hands-on experience analyzing real-world, imperfect datasets.

• Ability to translate qualitative inputs (e.g. customer feedback, issue descriptions) into quantitative analysis and measurable outcomes.

• Execution-oriented mindset with attention to detail, accountability for follow-through, and comfort working across multiple stakeholders.
  

What we offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.

• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.

• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.

• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.

• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.

• Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.