Data Analyst Specialist | CX Insights

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 
*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 
THE OPPORTUNITY

We are hiring a Data Specialist to join our team in CX Insights Team in São Paulo - Brazil! Are you an outstanding “storyteller” who integrates data to encourage business leaders to act on what’s right for the customer and our business? This role is for you. We are looking for someone who can dig into the details of our data and research, synthesize key “Ahas!” and work across critical teams to align on recommendations for how to improve the customer experience and grow our business. The ideal candidate will have strong business acumen and a deep working knowledge of various analytical and statistical tools for evaluating trends and measuring operational performance against qualitative and quantitative objectives.
This includes (but is not limited to) defining and enforcing efficient operational processes, generating and governing business-focused dashboards, educating business stakeholders on dashboards and datasets, developing analytical insights and analysis, and working with multiple global teams within the business to provide solutions as a strategic partner.

YOUR IMPACT

• Develop recommendations and drive improvements to data standards, processes, and definitions within the Customer Experience area
• Partner with team leaders globally by providing analytical insights through accessible business-oriented datasets and visual data dashboards
• Be an active participant in discussions with various global teams and have a voice in the direction of the business 
• Identify insights that will impact the broader business by leveraging relationships with internal stakeholders across multiple functional areas
• Consult with managers and team leaders, working with them to turn vague or poorly defined issues into clearly addressable problems/questions that are measurable
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• You are a driven self-starter who thrives in a fast-paced environment, and has a passion for excellence and continuous improvement; strong execution and ability to drive work to completion
  
• Ability to communicate with technical teams/data engineers about data pipelines, data modeling, and data architecture
  
• Ability to communicate complex data and technical concepts clearly and concisely to a non-technical audience
  
• Experience with managing stakeholders' requests, pushing for prioritization, and impact
  
• Relevant work experience in analyzing large data sets and synthesizing insights into actionable product recommendations
  
• Experience building data visualizations (Tableau, Metabase, etc) and creating Data Tables for Departmental Consumption
  
• Advanced expertise in SQLis required - the ability to translate a business request into code that answers a question
  
• Exposure to Python or other scripting languages
  
• Excellent English written and verbal communication skills
  
  

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in analyzing large data sets and synthesizing insights into actionable product recommendations and advanced SQL skills are mandatory requirements.

WHAT WE OFFER YOU 

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! 

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

(Only include this for BRAZIL) Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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