USDI Analytics (Supporting CX Transformation Office)
About the Team
USDI Analytics is responsible for delivering insights that help Vanguard improve client outcomes and drive strategic business decisions across the U.S. Direct Investor business. As part of this mission, the team partners closely with the Client Experience Transformation Office (CXTO) to advance Vanguard's enterprise client experience strategy, measurement framework, and transformation efforts.
The team works at the intersection of client experience, business performance, and advanced analytics, helping leaders understand which experiences matter most, where friction exists, and how improvements can drive meaningful outcomes such as retention, loyalty, growth, and operational efficiency.
Position Summary
We are seeking a highly analytical and intellectually curious Senior Analyst to join USDI Analytics in support of the Client Experience Transformation Office (CXTO). This role will be responsible for delivering strategic analyses that influence enterprise decision-making, shape client experience investments, and inform leadership priorities.
The ideal candidate combines strong analytical skills with business acumen and consultative problem-solving. They are comfortable working with ambiguity, translating complex data into actionable recommendations, and partnering with senior stakeholders to solve high-impact business challenges.
Rather than focusing solely on reporting, this role is expected to uncover insights, identify root causes, evaluate business impact, and help leaders make better decisions through data.
Core Responsibilities
Engages with internal partners to understand business strategy, questions and goals. Brings structure to business requests, translates requirements into an analytical project approach, and leads complex projects through completion. Delegates tasks and provides tactical and strategic guidance to peers. Serves as the analytics expert on cross-functional teams for enterprise-wide strategic initiatives.
Acquires and compiles structured and unstructured data and verifies its quality, accuracy and reasonableness. Leads the development of data quality standards, and the tools and methods used to measure and improve data quality.
Performs analyses of data from multiple sources to surface trends and insights using advanced analytical methods and machine learning. Validates analytical techniques employed by other analysts.
Prepares and delivers expert level visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for senior leader stakeholders to implement.
Develops, owns and manages recurring analytic or reporting processes. Demonstrates expertise in data visualization and mentors analysts on data visualization best practices.
Develops the analytics community at Vanguard by mentoring, coaching and connecting others with resources and training. Stays abreast of emerging trends and external best practices. Participates and presents during scheduled analytics seminars.
Participates in special projects and performs other duties as assigned.
Qualifications
Minimum of eight years related work experience.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum of eight years related work experience
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree
- Strong analytical skills and business acumen
- Consultative problem-solving and comfort with ambiguity
- Experience leading complex analytical projects and working with senior stakeholders
- Experience acquiring, compiling, and validating structured and unstructured data
- Experience developing data quality standards and measurement methods
- Experience with advanced analytical methods and machine learning
- Expert-level data visualization and presentation skills for senior leadership
- Experience mentoring, coaching, and developing other analysts
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
