Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us means influencing hundreds of millions of users and shaping the journey toward becoming a true super-app.
Our mission is to make people’s lives easier by enabling meaningful connections — from special moments with friends and family, to building businesses and pursuing passions.
We’re looking for a Senior Fraud Data Analyst who combines deep technical analytical skills with a strategic mindset and a curiosity for identifying fraud signals and driving trust in the fintech domain. You’ll partner closely with product, engineering, and support teams to turn complex data into automated detection models, scalable protocols, and measurable business protection.
As a Fraud Data Analyst, you will be responsible for safeguarding the platform by identifying, investigating, and mitigating fraudulent activity. Your goal is to move beyond manual ticket handling by architecting scalable investigation protocols, automating detection logic, and providing strategic data insights that reduce the team's dependency on manual intervention.
Responsibilities- Lead complex transactional data into insights for suspicious patterns.
- Design and maintain Standard Operating Procedures (SOPs) for fraud investigations to ensure consistent, repeatable, and fast resolution times across the team.
- Build, automate, and maintain dashboards and reports to track platform health, user behavior, and key trends.
- Communicate findings clearly to stakeholders - Product, BE, etc. influencing both tactical and strategic decisions.
- Partner cross-functionally to translate data findings into actionable product and business decisions.
- Leverage AI and automation tools to accelerate analytical workflows and uncover deeper insights.
- 6+ years of experience in data analytics, with a relevant degree and a strong foundation in statistics.
- 2+ years in Fraud Analysis, Risk Operations, or Trust & Safety (Fintech/Payments a plus), with a proven track record of preventing €1M+ in annual fraudulent losses.
- Proven ability to translate complex fraud patterns into high-performance heuristic rules and decision trees that function in real-time environments without degrading system latency.
- Strong command of SQL, Python, and data visualization tools (Tableau).
- Proven track record of turning manual processes into automated workflows.
- Proficient in using AI/LLM for advanced fraud detection, pattern recognition, accelerating analytical workflows.
- Experience working with a transaction volume of at least 10M/day at scale.
- Experience with European and International fintech regulations (e.g. GDPR) and their impact on fraud monitoring and user data privacy.
- Experience mentoring analysts or leading analytical projects.
- A deep interest in fraud, AI, or communication apps.
Skills Required
- 6+ years of experience in data analytics with a relevant degree and strong foundation in statistics
- 2+ years in Fraud Analysis, Risk Operations, or Trust & Safety (Fintech/Payments a plus) with proven track record preventing €1M+ annual fraudulent losses
- Proven ability to translate complex fraud patterns into high-performance heuristic rules and decision trees that work in real-time environments
- Strong command of SQL, Python, and data visualization tools (Tableau)
- Proven track record of turning manual processes into automated workflows
- Proficient in using AI/LLM for advanced fraud detection and accelerating analytical workflows
- Experience working with transaction volumes of at least 10M/day
- Experience with European and International fintech regulations (e.g., GDPR) and their impact on fraud monitoring and data privacy
- Experience mentoring analysts or leading analytical projects
- A deep interest in fraud, AI, or communication apps
What We Do
At Rakuten Viber, we connect people. No matter who they are, or where they are from. Our global user base has access to a range of features like one-on-one chats, video calls, group messaging, and updates and discussions with their favorite brands and celebrities. We ensure our users have a secure and free environment to share their emotions. Rakuten Viber is part of Rakuten Inc., a world leader in e-commerce and financial services. It is the official instant messaging and calling app partner of the NBA’s Golden State Warriors. Join Rakuten Viber today and enjoy the world’s best communication experience.
