Your Opportunity at ARC’TERYX:
As the Data Analyst, ReBIRD, your expertise in analysis and data-driven insights supports key decisions on product service, repair, and long-term strategy. Reporting to the Senior Data Analyst, ReBIRD you will work closely with cross-functional partners of the ReBIRD program to deliver a best-in-class guest experience that extends the lifecycle of Arc’teryx products. You are a driven professional focused on creating a data-driven culture and enabling decision makers in the short- and long-term strategy to deliver on a best-in-class guest experience.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce.
If you were in the Data Analyst, ReBIRD role now, here are some of the core activities you would be doing:
- Performing data manipulation and analysis to support key performance metrics across the service and repair network
- Maintaining recurring forecasts and supporting the development of new forecasting techniques
- Building and maintaining dashboards in Power BI including troubleshooting and debugging errors, refreshing, and publishing data
- Gathering business requirements and translating them into data requirements and specifications
- Collaborating with cross-functional teams including Business Intelligence, Technology, Design, Quality Control, and Supply Chain; representing company needs in after-sales returns and service and working on projects to enable informed decision making
- Improving data through research and analysis of product returns and trends in support of product insights and design teams
- Understanding and teaching others about global service delivery systems and processes in relation to regional differences and constraints for reporting visibility
- Supporting the creation and reporting of sustainability metrics and measuring the impact of the service and repair program, in partnership with our Sustainability team
- Contributing to the evolution of data tools across the business, providing subject matter expertise in future development of data platforms
- Integrating APAC regions into greater data analytics work to better inform global ReBIRD analytics
- Incorporating raw material data to support forecasting, ordering, managing, and fulfillment
Here are some of the things you could be working on in the future:
Are you our next Data Analyst, ReBIRD?
- You have a Bachelor’s Degree in Math, Economics, Statistics, Finance, Business or a related field
- You have 3+ years' experience synthesizing complex analysis into actionable insights and presenting insights to senior leaders
- You have excellent interpersonal skills and the ability to summarize and express ideas clearly through visualizations, written documents and presentations
- You have extensive experience in data visualization and analysis software (e.g. Power BI, Excel, Tableau, SQL, etc.)
- You have experience with data manipulation and management including ETL, user provisioning, and Power BI service management
- You have experience balancing customer focus with long-term strategic goals and operational constraints, and you take initiative in documenting and presenting opportunities for improvement
- You are proactive in identifying the root cause of issues and developing solutions.
- You remain highly flexible and adaptable when faced with ambiguity.
- Your passion for your work is paralleled by your passion for getting outside and living it.
- You are able and willing to travel as required
Compensation
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- Bachelor's degree in Math, Economics, Statistics, Finance, Business, or related field
- 3+ years' experience synthesizing complex analysis and presenting insights to senior leaders
- Extensive experience with data visualization and analysis software (Power BI, Excel, Tableau, SQL)
- Experience with data manipulation and management including ETL processes
- Experience with user provisioning and Power BI service management
- Ability to gather business requirements and translate into data specifications
- Strong interpersonal and communication skills for visualizations, documents, and presentations
- Proactive problem solving, root-cause analysis, and initiative to identify improvements
- Eligible to work in Canada and able/willing to travel as required
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
