Data Analyst - Operations

Hey, we’re Plum, your smart saving and investing app on a mission to help grow money for life.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.

That’s all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey!

About the Role

We are looking for an exceptional Operations Data Analyst, who is excited about Plum’s mission. You will help expand the value we deliver across Plum through data-driven decision making in the Operations team that covers Customer Success, AML/KYC, Fraud, Wealth and Brokerage Ops

What you’ll be doing

• You will be the go-to data partner for all operations stakeholders

• Maintain, improve and develop agent-capacity models
• Lead insights projects for our next strategic bets, e.g. understand the impact of reducing ticket resolution time, use AI to categorise conversation topics etc
• Develop metrics and monitoring dashboards: you will collaborate with ops stakeholders on designing the right KPIs and quantifying the impact of the teams
• Build and maintain data models in your space using BigQuery and dbt
  

What We Look For

• You are excited to work in a fast-paced environment and contribute to Plum’s mission!
• You have a proven track-record of 3+ years, demonstrating strong analytical skills, bonus if it’s in a fintech or in operations
• You are impact-driven and are able to balance quality and speed
• You have strong SQL skills and ideally dbt
• You have experience in data visualisation tools, e.g. Looker, tableau
  

Plum Perks

• We're all in this together! Own part of the company through stock options 💷
• Private health insurance
• Annual training budget
• Plum Premium
• Referral scheme: earn competitive rewards
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and lunches.
• 25 days holiday + bank holidays
• 45 work-from-anywhere days: giving you the flexibility to work your way.
• 2 weeks sabbatical after 4 years to take the break you deserve.
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip: to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯)
  

If this sounds like you, we’d love to hear from you!

Thanks,

Team Plum 💜

Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.