The Role
Analyze and improve operational processes, documentation, metrics, SLAs, incentives, and reporting. Partner with operations managers and stakeholders to implement and monitor improvements, ensure accurate and timely deliverables, provide backup process ownership, and guide junior team members. The role requires strong analytical, problem-solving, communication, and multitasking skills, with experience in operational excellence or business operations improvement, preferably in financial services or fintech.
Summary Generated by Built In
Job Description
- Analyze ongoing and upcoming business process to ensure proper documentation are available
- Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
- Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
- Provide direction and guidance to junior team members
- Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
- Ensure deliverables from junior team members are up to standard and free of error
- At least 2-3 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry
- Attention to details, critical mindset and self driven to get things done
- Strong analytical skills, ability to identify root causes and creativity to solve problems
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skill
- Nice to have:
○ Working experience in managing large scale operation projects in fintech / same industry
○ Working experience as a business consultant
○ Experience in managing small team
○ Industrial engineering degree
○ Experience in using SQL / similar language
Skills Required
- At least 2–3 years of experience in operational excellence or business operations improvement, preferably in the financial industry
- Strong attention to detail, critical thinking, and self-motivation
- Strong analytical skills and ability to identify root causes and solve problems creatively
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skills
- Experience managing large-scale operations projects in fintech or a related industry
- Experience as a business consultant
- Experience managing a small team
- Industrial engineering degree
- Experience using SQL or a similar language
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.
