The Role
The Consumer Support Analyst resolves email inquiries related to cashback discrepancies and account concerns, ensuring effective user communication and problem resolution.
Summary Generated by Built In
The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.
Primary Responsibilities:
- Respond promptly to email inquiries from users, delivering clear and helpful information.
- Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
- Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
- Manage workflows related to problem investigation, solution implementation, and user education.
- Break down current workflows into smaller, more efficient tasks to enhance the service process.
- Serve as a consumer advocate by understanding user challenges and working toward a positive resolution.
Requirements
Qualifications:
- At least College level
- Strong analytical skills and the ability to think critically when solving consumer issues.
- Excellent written communication skills to ensure clear and effective responses.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- High attention to detail and a customer-first approach.
Skills Required
- Strong analytical skills
- Excellent written communication skills
- Ability to manage multiple tasks
- High attention to detail
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The Company
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
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