SumUp is on a mission to empower small businesses worldwide with simple and affordable tools. Today, more than 4 million businesses across 37 markets rely on SumUp to manage payments, finances, and customer relationships. With a team of over 4,000 people from more than 90 nationalities, SumUp is built on global collaboration, inclusivity, and a continuous learning culture. They're committed to creating an environment where everyone belongs, feels supported, and can grow — no matter how they identify.
Team descriptionThe CoreOPS team is the operational backbone behind SumUp's product ecosystem in Latin America, made up of three focused cells: Payments, Non-Payments, and Enablement. This role sits at the heart of the Non-Payments cell, where products like the SumUp Business Account, collections/subscriptions, and electronic invoicing (DTE) are growing fast and need a dedicated owner to make sure they run reliably and improve continuously. If you're energised by complex operational challenges and want to see the direct impact of your work on merchants and product teams, this is a role with real scope and meaningful ownership.
What you'll do- Design and maintain operational KPIs and dashboards across Non-Payments products (Business Account, subscriptions/collections, and electronic invoicing/DTE), ensuring clear visibility of product health across Chile, Peru, Colombia, and Mexico
- Define minimum operational standards (SLOs, SLAs, error thresholds) together with product owners, track performance against them, and coordinate corrective actions when deviations arise
- Own key operational routines such as reconciliations, exception handling, and periodic checks, while supporting the design of new processes that improve reliability and merchant experience
- Act as the operational point of contact for external providers, using data and clear metrics to raise incidents, negotiate fixes, and prioritise improvements
- Partner with Product, Engineering, Enablement, Finance, and Support teams to deliver data-driven insights, align on improvement roadmaps, and identify opportunities for automation and better monitoring across Non-Payments products
- Strong analytical skills and hands-on experience working with operational or product data to identify patterns, risks, and actionable opportunities — including SQL and BI tools such as Looker, Power BI, Tableau, or similar.
- Ability to structure complex problems, set clear priorities, and translate data into decisions that teams can act on with a hypothesis-driven approach.
- Experience supporting cross-functional stakeholders and communicating clearly and concisely, in both Spanish and English.
- Comfort working across multiple products and initiatives simultaneously, adapting quickly as priorities and products evolve.
- A proactive ownership mindset — someone who doesn't just flag problems but drives them through to resolution, with a strong focus on operational quality and reliability.
- Experience in fintech, payments, or financial services operations
- Exposure to digital financial products such as digital accounts, subscriptions, invoicing, or lending
- Familiarity with subscription billing, recurring payments, or dunning processes
- Understanding of tax/e-invoicing concepts (DTE or equivalent) in LATAM
- 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office. This involves an office-first setup
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
- 📚 A dedicated annual L&D budget that you can use to advance your career through further education
- 🏖 Generous time off: 20 days of paid leave, plus public holidays and special leave days
- 🏥 Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance
- 💻 Extra allowances: tax-free support for meals, childcare, transportation, and home internet
- 🌴 Break4me: 1-month sabbatical after 3 years of service
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Strong analytical skills
- Hands-on experience with operational or product data
- Experience using SQL and BI tools
- Ability to communicate in Spanish and English
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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