Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company.
where innovation, creativity, ownership, and impact are part of everyday work.
We are looking for a Chargeback Analyst to join our Fraud and Payments team. In this role, you will become a domain expert in a growing team and a fast-changing environment. As a Chargeback Analyst, you will work with multiple payment providers and systems, analyze and respond to chargeback disputes, collaborate with different teams, and become a subject matter expert in chargeback and dispute handling and management. You will also play a key role in improving processes and driving operational excellence across the organization.
Responsibilities
- Investigate and analyze payment disputes across multiple payment providers
- Review and represent chargebacks and retrieval requests
- Build and maintain the operational chargeback data center
- Collaborate with Fraud, Customer Service, Finance, and other cross-functional teams to provide winning case responses
- Work on cross-team and cross-functional projects to improve operational efficiency
- Create and optimize chargeback workflows and operational processes
- Monitor performance according to card scheme programs and regulations
- Bachelor’s degree in economics, Business Administration, Industrial Engineering or a related field.
- Proven experience with Excel – Must
- Proficiency in SQL – Advantage
- Experience in data analysis
- Experience working with AI tools– Advantage
- proven experience in chargebacks/payments industry
- High proficiency in English
- A team player who is organized, motivated, and capable of working independently when necessary
Skills Required
- Bachelor's degree in Economics, Business Administration, Industrial Engineering, or related field
- Proven experience with Excel
- Proficiency in SQL
- Experience in data analysis
- Experience working with AI tools
- Proven experience in chargebacks/payments industry
- High proficiency in English
- Ability to work independently and as part of a team; organized and motivated
What We Do
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localised shopping experience. Our end-to-end e-commerce solutions combine best-in-class localisation capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Operating from ten offices worldwide, our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
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