Data Acquisition & Support Squad Lead

1. Key Responsibilities / What to Expect

• Leadership & Team Development:
  Lead and mentor the Data Acquisition & Support squad, promoting collaboration, accountability, and continuous improvement.
• Data Sourcing & Monitoring:
  Oversee sourcing activities, monitor data feeds, and ensure timely data acquisition from trusted providers.
• Collaboration:
  Build strong relationships with customers/partners and ensure strong collaboration with adjacent squads to support data acquisition needs and resolve issues promptly.
• Customer Engagement:
  Lead the squad to deliver high-quality customer engagement and proactively increases customer self‑service opportunities in line with self-help strategy.
• Operational Excellence:
  Implement best practices for workflow/process management, capacity allocation, and performance tracking.
• Scalability & Innovation:
  Identify opportunities for process optimization and automation to enhance efficiency and prepare for future expansion.
• Governance & Compliance:
  Ensure adherence to internal standards and external regulatory requirements during data acquisition.
• Performance Monitoring:
  Define KPIs, monitor progress, and report outcomes to leadership, ensuring transparency and accountability.

2. What You Need to Be Successful

• Education:
  Bachelor’s degree in Data Management, Business, Operations, or related field; advanced degree is a plus.
• Experience:
  • 8+ years in data operations or related fields, with at least 5 years in a leadership role.
  • Proven experience in data sourcing/management and customer engagement.
  • Familiarity with financial data products and regulatory requirements is advantageous.
• Skills:
  • Strong leadership and people management capabilities.
  • Strategic thinker with a hands-on approach to execution.
  • Expertise in data acquisition processes and workflow optimization.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Ability to influence and collaborate across multiple stakeholders and geographies.
  • Outstanding communication and stakeholder engagement skills.

3. Success Metrics

• Timely and accurate acquisition of data from trusted sources.
• Improved efficiency and scalability of acquisition processes.
• Positive stakeholder feedback and measurable operational enhancements.
• Successful integration of automation and process improvements.
• Successful demonstration of improved customer‑centric communication and implementation of self-help.

What we offer

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.