Your Opportunity at ARC’TERYX:
This role is to help scale Arc’teryx’s strategic digital adoption platform that enables technology business users and teams to adopt digital transformation initiatives to meet & exceed the company’s strategic goals. Reporting to the SAP Training Manager, you will play a key role in shaping how the platform is governed and used across the business, balancing day‑to‑day execution with longer‑term product vision. You will play a hands‑on ownership role of platform capabilities, and will have the opportunity to build processes, standards, and operating models that do not yet exist. You will help establish scalable governance, content standards and reusability, analyze usage patterns, and help extend the chosen digital adoption platform across Arc’teryx as the tool of choice. You will work through a blue-sky implementation landscape navigating uncertainty and change, backing your expertise and knowledge of the product. This is an opportunity for someone who is motivated by the opportunity to build a legacy.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The ERP and Corporate Applications team is in the Technology vertical of Arc’teryx. You will be in the same team as other product managers, who partner with business teams to enable technology as a key ally in meeting their enterprise strategic targets. As part of this team, you would be collaborating with a diverse set of stakeholders across the critical business functions of the organization like supply chain, design, people and culture among others. This is a new team with a fresh mandate to implement best-in-class digital adoption practices in the company.
If you were in the DAP Systems Specialist role now, here are some of the core activities you would be doing:
- Managing and improving the adoption of our DAP, ensuring its smooth operation, accessibility, and effectiveness in meeting the organization's digital transformation goals
- Building, engaging, and scaling a community of ‘power users’ in the organization as part of a decentralized operating model
- Collaborating with subject matter experts and technical knowledge owners to develop and implement engaging training content within the tool
- Providing technical support and guidance to a community of users on DAP functionality, troubleshooting issues, and optimizing user experience
- Providing subject matter expertise in an advisory capacity by driving best practice recommendations on tool adoption and providing timely product-related advice
- Defining, monitoring, & maintaining content quality standards to ensure content hygiene
- Ownership of content transports from editor to test and to production. Instituting a well-defined and repeatable protocol for content transports
- Training and on-boarding new users of the tool effectively
Here are some of the things you could be working on in the future:
- Establishing governance guardrails, content standards, naming conventions and role guidelines to ensure hygiene, reusability and scalability
- Owning the analytics and insights feature of the platform; analyze usage patterns and make suggestions & recommendations
- Driving the operating and enablement model; train users, compile training documentation, and holding office hours (when necessary)
- Scaling WalkMe as an enterprise platform by supporting expansion into new use cases and applications while maintaining platform health and technical hygiene
- Triaging and working on new support tickets related to incidents or operational support
- Managing the rollout of new training assets, into a larger knowledge base that supports new user on-boarding and rapid adoption
- Create content in the DAP Platform – Smart WalkThrus, Launchers etc. and deploy to a user base
Are you our next DAP Systems Specialist?
- You have 8+ years of experience in digital adoption, product, platform, or enterprise SaaS roles, with handson experience designing or supporting inapp guidance at scale
- You understand Point-of-use enablement, the challenges, the typical user pain points, and know what countermeasures are required
- You have direct experience or certification in the WalkMe Digital Adoption Platform
- You have strong subject matter expertise in WalkMe or similar DAP Products and can advise new users on the technicalities and troubleshoot issues proactively
- You have scaled similar DAP software in your earlier roles and bring a level of curiosity and passion for building
- You understand content and governance standards and have implemented these in previous roles
- Knowledge of DAP integrations is considered an asset
- Experience working in the retail sector is considered an asset.
- Experience with SAP GUI and/or Fiori is considered an asset.
- You are a self-guided individual that displays autonomous leadership qualities and assumes a growth-mindset.
Compensation:
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- 8+ years of experience in digital adoption, product, platform, or enterprise SaaS roles
- Direct experience or certification in the WalkMe Digital Adoption Platform
- Strong subject matter expertise in WalkMe or similar DAP Products
- Knowledge of DAP integrations
- Experience working in the retail sector
- Experience with SAP GUI and/or Fiori
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
