We are in process of making a digital transformation of our business by implementing D365FO as our new global ERP solution and the first step is WMS (Warehouse Management System).
You will be playing a key role in clarifying business processes, provide hands-on technical and functional input for supporting our wide range of users across processes used for the Service and Warehouse solution in D365FO.
You will be working closely together with our Business and 16 skilled D365FO application support engineers and Team leads, where the majority are located in Manila (Philippines), HQ in Denmark and Shakopee in US.
As our D365FO application support in Kulai, you will also be responsible for handling critical and complex ERP and WMS incidents, if our level 3 support Teams should be involved for a resolution. The role also facilitates effective communication with various stakeholders.
Key Responsibilities:
- Understand business needs and processes
- Troubleshoot and provide 2nd line support on D365FO application to colleagues across the GN group
- Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
- Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
- Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
- Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support focus on MFG & ROC business area.
- In all matters, act as part of the Global IT Service Team and actively contribute towards the common goal of delivering First Class IT Services and support to internal customers.
Professional Requirement:
- Experience with ServiceNow is a plus
- Drive for providing “best in class” user support and thrive in a busy environment
- Enjoy collaborating with fellow D365FO consultants, product owners, business users, developers, solution architects, business analysts etc.
- Maintain clear and high-quality communication with customers and stakeholders about ongoing tasks, including proposed solutions, resolution timelines, and information requests.
- Enthusiastic, thorough, inclusive, and results-oriented
- 4+ years of experience with functionality AX2012 and D365FO
- Relevant Microsoft EPR certifications are a plus
Other Requirement
- Ability to work autonomously and demonstrate high self-motivation.
- Strong focus on customer satisfaction and service orientation.
- Excellent analytical and communication abilities.
- Cultural sensitivity and awareness.
- Flexibility and a strong commitment to keeping systems operational.
- Proficiency in English, including speaking, writing, understanding, and reading.
- Travel Requirements: Less than 25 days per year for Training purposes.
#LI-GNGroup
What We Do
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with our unique expertise and the broadest portfolio of products and services in our history – bringing people closer to what is important to them. We market our solutions with the brands Jabra, ReSound, SteelSeries, Beltone, Interton, BlueParrott, Danavox, and FalCom in 100 countries. Founded in 1869, GN Group employs more than 7,500 people and is listed on Nasdaq Copenhagen (GN.CO). Visit our homepage GN.com and connect with us on LinkedIn, Facebook, and Twitter.
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