D365FO Application Support Engineer

Position: D365FO Application Support Engineer

Reports to Title: Manger, D365FO Support

Department/Division: IT

Primary Work Location: Shakopee, MN

Position Overview

Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group

Key Responsibilities:

• Understand business needs and processes
• Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group.
• Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
• Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
• Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
• Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support.

Required Education (if necessary):

• 4+ years of experience with AX2012 and / or D365FO and experience with D365FO Warehouse Management solution
• Experience with ServiceNow is a plus
• Relevant Microsoft ERP certifications are a plus
• Ability to work autonomously and demonstrate high self-motivation.
• Strong focus on customer satisfaction and service orientation.
• Excellent analytical and communication abilities.
• Cultural sensitivity and awareness.
• Flexibility and a strong commitment to keeping systems operational.
• Proficiency in English, including speaking, writing, understanding, and reading.

About Us

At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. 

Pay Transparency Notice: 

Total annual compensation for this position includes a competitive base pay, along with performance-based commissions that reward you for your contributions to the company’s success.  Depending on your work location, the annual base pay for this position may range from $90,000 to $115,000. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.