We are seeking a Manager to lead the Dynamics 365 (D365) function across workflows, integrations, deployments, and system-level tuning. Reporting directly to senior leadership, this individual will oversee a team of four and drive improvements across workflow logic, ticketing operations, bug remediation, deployment reliability, and integration quality. The ideal candidate will bring hands-on D365 experience, deep understanding of workflow behavior and data structures, and the ability to stabilize and evolve a high-volume D365 environment.
Responsibilities
- Lead D365 platform operations across workflows, configurations, ticketing, bug fixes, and deployment tuning.
- Redesign workflows and troubleshooting workflow failures across business functions.
- Oversee stabilization and remediation of deployments impacted by current system challenges.
- Manage ERP-centric integration points across multiple systems, assets, and tools.
- Provide direction on data structures, workflow logic, and cross-system dependencies.
- Support data-lake-adjacent items where relevant.
- Lead and develop a team of four focused on D365 operations and enhancements.
- Partner with internal teams and vendors to improve platform performance and stability.
Minimum Requirements
- Strong, hands-on D365 implementation and workflow experience.
- Expertise in workflow logic, ticket remediation, and cross-system troubleshooting.
- Experience with ERP integrations across multiple assets and tools.
- Strong understanding of deployment processes and tuning strategies.
- 3–5+ years of relevant experience.
- Clear communication, collaborative leadership, and ability to excel under pressure.
Benefits:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Strong hands-on D365 implementation and workflow experience
- Expertise in workflow logic, ticket remediation, and cross-system troubleshooting
- Experience with ERP integrations across multiple assets and tools
- Strong understanding of deployment processes and tuning strategies
- 3-5+ years of relevant experience
- Clear communication, collaborative leadership, ability to excel under pressure
Hotwire Communications Ltd Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hotwire Communications Ltd and has not been reviewed or approved by Hotwire Communications Ltd.
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Leave & Time Off Breadth — Paid vacation/PTO, sick time, holidays (often including a birthday day) and floating days are offered, with paid volunteer time also available. PTO amounts can increase with tenure, though practices may vary by team.
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Parental & Family Support — Paid parental leave is included, with family-supportive options such as family medical leave and, in some materials, adoption assistance. These provisions are highlighted as part of the standard package.
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Retirement Support — A 401(k) with company match is part of the package, with references to a safe‑harbor structure in some descriptions. The match is characterized as decent.
Hotwire Communications Ltd Insights
What We Do
Hotwire Communications is one of the nation’s leading providers of fiber optic telecommunications services specializing in delivering its advanced suite of services to unique market segments. Through its Fision® Home, Fision® Work, Fision® Stay, Fision® U, Fision® Encore and Fision® Govt market verticals Hotwire Communications provides advanced, customized, fiber optic telecommunications services to residential, commercial, hospitality and campus environments. The Hotwire Communications team has been providing telecommunications services since 2000, and Hotwire has been providing fiber based telecommunications services since 2005. Fision Home - We bring a 1 Gbps dedicated connection to each door, over 600 channels of cable TV, premium channels, Video On Demand, and HD content. Fision Work – Full range of commercial products for businesses of all sizes. Metro Ethernet, data collocation, business control and commercial phone products including hosted PBX Fision Stay – Full service provider for hotels offering guests the same entertainment features they enjoy at home as well as premium hospitality features allowing guests to experience the next generation of hotel technology. For the hotel staff we have admin & management tools to make managing the guest experience seamless. Fision U – Fiber optic delivery to every community to offer Gigabit speed capabilities, both wired and wireless models, and digital and HD channels with no box needed in affordable, bundled solutions.
