D365 Integrations and Customizations Lead

ADI is looking for an IT Lead, responsible for Integrations and Customizations to join our organization, leading our Microsoft D365 ERP deployment in Europe, as part of our newly created D365 Center of Excellence team. The deployment will be run out of Oldham, Manchester, requiring the deployment team members spending approximately three weeks on site.

JOB DUTIES:

• Serves as a steward of ERP design, ensuring integrations and customizations uphold standardized end-to-end business processes and maintain seamless execution across functions, regions, and channels. 
• Proactively identifies process and data gaps across integrated systems, partnering with functional leaders to define sustainable solutions that improve order lifecycle visibility, inventory accuracy, and customer experience outcomes. 
• Partners with business and IT stakeholders to align ERP solutions with multi-country requirements, balancing localization needs with global process consistency while leading integration alignment to ensure scalable, orchestrated processes across global operating models. 
• Contributes to post-go-live stabilization and continuous improvement by analyzing cross-system performance, identifying systemic issues, and feeding lessons learned into future releases and rollout waves.  

• Own the integration and customization workstream within the ERP program, with accountability for scope, milestones, risks, dependencies, and delivery quality

• Build and manage detailed integration and customization plans, coordinating build, test, and deployment activities in line with the overall ERP program timeline

• Provide regular status, risk, and issue reporting to program and IT leadership, escalating where integration complexity or instability threatens delivery 

• Lead and coordinate a team of developers and technical resources, ensuring customizations meet agreed solution designs and business requirements

YOU MUST HAVE:

• Proven experience leading integrations and customizations within Microsoft Dynamics 365 ERP programs

• Strong understanding of ERP integration patterns, extensions, and customization principles in a global template environment

• Hands‑on experience coordinating developers, system integrators, and functional teams

• Experience owning a complex ERP workstream with accountability for delivery, risks, and dependencies

   

WE VALUE:

• Experience in multi‑country or multi‑wave ERP deployments

• Experience working with Azure Integration Platform

• Strong appreciation for standardization vs. customization trade‑offs

• Exposure to post‑go‑live stabilization and hypercare environments

• Ability to explain complex integrations in business‑friendly language

• Strong analytical mindset with the ability to simplify complex operational requirements

• Ability to challenge non‑standard requirements and protect global design integrity

• Strong documentation, communication, and stakeholder management skills

• Experience supporting testing phases (SIT, UAT) and go‑live readiness for integrated solutions

• Fluent English (written and spoken); additional languages are a plus

WHAT'S IN IT FOR YOU:

• A critical leadership role in a large-scale ERP transformation with enterprise-wide impact 

• High visibility across IT, functional leadership, and program governance 

• Opportunity to work with modern ERP platforms and advanced data technologies 

• Competitive compensation and strong professional development opportunities

• High quality office environment with free gym, free parking and located in an easily accessible part of Oldham

• Access to LinkedIn Learning with thousands of expert-led courses to support your professional development

  
  

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ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

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