D365 Functional Consultant, Commerce

Job Description

D365 Functional Consultant - Commerce
Sysco International
Home-based

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 72,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. For fiscal year 2023 that ended July 1, 2023, the company generated sales of more than $76 billion. Information about our Sustainability program, including Sysco’s 2023 Sustainability Report and 2023 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.

Sysco International, officially formed in 2021, is the externally reported segment of Sysco's foodservice businesses outside of the United States. It comprises businesses in the Bahamas, Canada, Costa Rica, France, Ireland, Mexico, Panama, Sweden, the United Kingdom - as well as Sysco's export business, International Food Group.

The Role 

The Europe D365 Functional Consultant will be part of Sysco Europe technology team supporting our ERP Platform.

This role will report into the D365 Lead Solutions Architect. There will be a Functional Analyst role reporting into the Functional Consultant. This role will serve as an innovative consultant to develop and implement systems architecture that will meet business needs for D365 and its interaction with surrounding tools.

The functional consultant will take end to end ownership of the Dynamics 365 implementation and be responsible for the scope of the project. The successful candidate will work closely with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution. You will need to be hands on in terms of stakeholder engagement and technology implementation. Another key aspect of the role will be training and supporting multiple users of Dynamics 365 across the different end users you will be working with, by running workshops and assisting with the training materials. 

The ideal candidate will have extensive hands-on experience with Dynamics 365 Finance and Operations (F&O) and a strong background in implementing and optimizing D365 F&O solutions. The role will be integral to ensuring the delivery of our multi-year ERP transformation program as part of the D365 Platform team.

The role will work closely with the Europe Technology Team, the Europe Market Team and the Global Technology Team, all of which are working across multiple time zones and within a matrix organisation. 

Key Responsibilities: 

• Requirements Gathering: Collaborate with stakeholders to capture and document detailed commerce-related requirements, translating them into functional specifications that align with business goals. 
• Solution Design & Implementation: Lead the design and implementation of D365 Commerce solutions, ensuring alignment with business needs and industry best practices while maintaining scalability and customer-centric operations. 
• Commerce Management: Work with commercial and e-commerce teams to understand their requirements for merchandising, pricing, promotions, loyalty programs, and customer experience. Implement D365 Commerce modules, including Retail, Channel Management, Product Information Management, and Loyalty & Promotions. 
• Compliance & Best Practices: Ensure that all commerce solutions comply with relevant regulations and industry standards, providing expert guidance to align with commercial and e-commerce best practices. 
• Reporting & Insights: Develop commerce-focused reports and dashboards, delivering insights into sales performance, customer behaviour, and promotional effectiveness to key stakeholders. 
• Leadership & Mentorship: Provide leadership and mentorship to functional analysts, guiding them in understanding commerce-specific functionalities. Conduct training on retail and commerce capabilities within D365. 
• Testing & Quality Assurance: Contribute to the creation and execution of test plans to ensure that the implemented solutions meet both functional and non-functional commerce requirements. 
• Training & Support: Deliver end-user training and provide post-implementation support to ensure smooth adoption and optimal utilization of commerce functionalities. 
• Project Documentation: Maintain comprehensive documentation, including solution design, process flows, and user guides, to support seamless operation and long-term project success. 
• Collaboration: Work closely with cross-functional teams, including developers, technical consultants, and project managers, to ensure seamless integration and success of commerce solutions. 
• Stakeholder Management: Communicate effectively with stakeholders across all levels, providing regular updates on project progress, risks, and issues affecting the commerce platform. 

Knowledge, skills, experience and competencies

• Bachelor’s degree or higher in Computer Science, Information Systems, or related discipline; or equivalent work experience 
• A good level of hands-on experience in designing, configuring, customizing, and implementing enterprise wide D365 F&O projects.
• Strong knowledge of D365 F&O architecture, design patterns, and best practices 
• Application Lifecycle Management (e.g., Agile, SCRUM, Azure DevOps) 
• Experience in delivering full-cycle D365 F&O implementations, from requirements gathering through to go-live and post-go-live support. 
• Basic knowledge of D365 F&O technical components, including integrations, data migration, and customizations 
• Good understanding of Automation, Continuous Integration and Deployment (DevOps) methodologies. 
• Demonstrate strong communication, presentation, and technical writing skills. 
• Proficiency in business process analysis and improvement methodologies. 
• Ability to communicate with various levels is required: from CIO’s to technical staff 
• Ability to lead workshops, training sessions, and user acceptance testing. 
• Familiarity with industry standards, compliance, and best practices. 

 
Additional or Preferred Qualifications 

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND extensive experience in technology solutions, consulting, OR equivalent experience.
• Functional and Technical certifications based on D365 Finance & Operations, Power Platform, Azure (D365 Finance Functional Consultant Associate, Dynamics 365 Finance and Operations Apps Developer Associate, Dynamics 365 Supply Chain Management Functional Consultant Associate or Expert, Power Automate RPA Developer Associate, Azure Fundamentals, or similar). 
• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). 
• Hands-on experience in implementing multi-phase, global, enterprise- wide D365 F&O. 
• Understanding of competitive technology to properly assess the feasibility of migrating legacy solutions from, and/or integrating with existing applications from non-Microsoft platforms.
  

The above information has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.