sa.global is looking for a skilled D365 Finance & Operations (F&O) Developer to join our dynamic Managed Services team in Canada. As a Managed Services D365 Finance & Operations (F&O) Developer, you will deliver high-quality technical development, troubleshooting, and enhancements for D365 F&O environments, ensuring our clients receive reliable, efficient, and well-designed technical solutions.
Areas of Responsibility
- Provide hands-on development, troubleshooting, and technical support for D365 Finance & Operations in response to client requests within Service Level Targets (SLTs)
- Collaborate closely with client stakeholders to enhance their use of D365 F&O, applying best practices in development and support delivery
- Proactively identify, analyse, and resolve technical issues and risks to minimise disruption for clients
- Collaborate with team members as part of a global managed services division
- Recommend improvements to internal development standards, support methodologies, and technical processes
- Contribute to the analysis, development, and implementation of opportunities for additional services or enhancements that can benefit clients
- Liaise with Microsoft and ISV partners to address technical issues relevant to client environments
- Commit to ongoing professional development, pursuing relevant certifications where appropriate
- Maintain a professional and positive representation of the business in all interactions
Technical Responsibilities
- Monitoring of live support cases; ensuring clients are kept up to date regarding progress and recording all client related information on the relevant portals
- Perform routine technical checks on applications and environments and report findings to senior members of the team
- Assist with maintenance, development, and improvement of sa.global internal systems and client systems
- Develop customisations and extensions within D365 Finance & Operations using X++ and the extension framework
- Design, develop, and deploy technical solutions including integrations, enhancements, and system improvements using relevant development tools and technologies
- Work with data entities, APIs, and integration frameworks to enable data exchange between D365 F&O and other systems
- Conduct debugging and root cause analysis of technical issues within client environments
- Conduct unit testing and debugging of developments to ensure they meet specified requirements and are free of defects
- Create and maintain technical documentation including technical design documents, code documentation, and deployment instructions
- Ensure that all customisations and developments adhere to security, compliance, and performance standards
- Collaborate with functional consultants, business analysts, and other stakeholders to translate business requirements into technical solutions
Skills and Experience
- Demonstrated experience developing solutions within Microsoft Dynamics 365 Finance & Operations
- Strong knowledge of X++ development and Dynamics 365 extension patterns
- Experience working with Azure DevOps for source control and development lifecycle management
- Experience working with integrations, data entities, and APIs within the Dynamics ecosystem
- Strong analytical and troubleshooting skills in complex technical environments
Ability to manage complex technical support scenarios within enterprise systems - Attention to detail and a strong commitment to delivering high-quality technical solutions
- Versatile experience across different industries and client environments
- Proven ability to analyse and solve complex problems with innovative solutions
- Self-directed and capable of managing multiple priorities effectively
- Strong client-facing communication skills and ability to remain composed under pressure
- Strong focus on client satisfaction and delivering a positive service experience
Education
- Bachelor's degree in information technology or equivalent professional qualifications
- Relevant Microsoft certifications are preferred
Skills Required
- Developing solutions within Microsoft Dynamics 365 Finance & Operations
- Strong knowledge of X++ development
- Experience with Azure DevOps
- Experience with integrations and APIs
- Bachelor's degree in information technology or equivalent
What We Do
With 31 years of experience in ERP, CRM, HCM, business intelligence solutions, consulting, and Modern Workplace, sa.global is a Microsoft Dynamics Gold Partner offering industry-specific solutions to firms in key vertical markets like AEC, Legal, Accounting, and Advertising & Marketing. We help over 600,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, we have been a part of Microsoft’s elite Inner Circle for ten years in a row. Established in 1990, we are now a 900-member-strong global organization with a presence in 25 countries. Central to our growth are our core values – Agile, Capable, and Committed – which also serve as our cultural cornerstones. Get to know more about us at www.saglobal.com.
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