Job Type:
PermanentBuild a brilliant future with Hiscox
We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis.
The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales. Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery.
You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus.
This is a hands-on mid-level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery.
Candidate ProfileThe ideal candidate will be a capable mid-level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation.
They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead.
They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes.
Desirable ExperienceThe following would be beneficial but are not essential:
- Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace.
- Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation.
- Experience with Microsoft Copilot Studio or AI-enabled service processes.
- Experience integrating Dynamics 365 with third-party systems.
- Knowledge of Azure Functions, Logic Apps or Service Bus.
- Familiarity with Power Pages or customer-facing portals.
- Experience working in regulated, financial services or insurance environments.
Relevant Microsoft certifications would be beneficial, for example:
- PL-200: Microsoft Power Platform Functional Consultant
- PL-400: Microsoft Power Platform Developer
- MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- MB-210: Microsoft Dynamics 365 Sales Functional Consultant
Equivalent practical experience will also be considered.
Work with amazing people and be part of a unique culture
Skills Required
- Practical experience with Microsoft Dynamics 365
- Experience with Dataverse
- Experience with model-driven Power Apps
- Experience with Power Automate
- Solution management and delivering change in Dynamics 365 environments
- Understanding of application lifecycle management, testing, governance and documentation
- Experience with JavaScript, C#, plugins and APIs
- Familiarity with Azure DevOps and ALM practices
- Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments
- Experience integrating Dynamics 365 with third-party systems
- Knowledge of Azure Functions, Logic Apps or Service Bus
- Familiarity with Power Pages or customer-facing portals
- Relevant Microsoft certifications (PL-200, PL-400, MB-230, MB-210) or equivalent practical experience
- Operational awareness with focus on reliability and maintainability of core business applications
Hiscox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hiscox and has not been reviewed or approved by Hiscox.
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Leave & Time Off Breadth — Generous PTO, two additional 'Hiscox Days,' and a four‑week paid sabbatical after five years create a notably broad time‑off offering. Policies also include paid parental leave and options to purchase extra days in some locations.
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Healthcare Strength — Medical coverage is complemented by mental‑health and wellbeing resources such as EAP and mindfulness apps, with private medical and dental options available in certain regions or after tenure. These elements provide comprehensive support across physical and mental health needs.
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Retirement Support — Retirement benefits include pension/401(k) programs with employer contributions that can increase with service. Share‑save options and profit‑related programs add longer‑term financial planning avenues.
Hiscox Insights
What We Do
Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.
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