Skills Required
- Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models
- Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, and processes
- Experience with related Power Platform capabilities (Power Apps, Power Automate, Power BI) and Customer Insights
- Ability to facilitate senior stakeholder workshops, handle ambiguity, and produce executive-ready deliverables
- Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization
- Experience producing capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs
- Recommended certifications (MB-280 or successor, MB-230, MB-240, PL-200, or equivalent D365 CE credentials)
- Change management certification
What We Do
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. We understand manufacturing’s unique culture and challenges because we’ve spent more than 20 years in the industry. Through strategic solutions, innovation, and industry intelligence, we help manufacturers across all sub-industries solve critical issues, modernize operations, and gain a competitive edge. MCA Connect helps clients digitally transform through: Manufacturing Strategy: Expert and curated guidance that delivers actionable insights, a path for continuous improvement, and P&L results. Connected Applications: Global Dynamics 365 enterprise implementations and integrations that enable clients to execute against their strategic roadmap. Modern Platform Management: Proactive support, intelligent insights, and optimization of modern manufacturing platform. Manufacturing Intelligence: A connected enterprise powered by Industry 4.0 capabilities that delivers the wisdom of prediction and prescription. As a ten-time Microsoft Partner of the Year, we excel in empowering manufacturers to transform with the Microsoft Cloud. Microsoft’s full suite of secure cloud solutions unifies modern business applications and industry intelligence, enabling organizations to do more.








