Title: D365 CE Functional Solution Architect
Location: Remote
Description
The D365 CE Functional Solution Architect leads the business design and capability roadmap for CE/CX transformation programs. This role facilitates discovery, defines future-state processes, translates business outcomes into CE solution direction, and partners with technical architecture and delivery teams to deliver practical, adoptable solutions.
Core Responsibilities
- Lead executive and business stakeholder workshops across sales, service, marketing, field service, customer experience, operations, and supporting functions.
- Define current-state and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-based requirements.
- Own functional solution direction for Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Customer -service, Project Operations touchpoints, and related Power Platform capabilities where applicable.
- Create business process flows, user stories, acceptance criteria, backlog structure, prioritization recommendations, and phased implementation roadmaps.
- Partner with technical architects to validate data model, security, integrations, reporting, and non-functional implications of functional design decisions.
- Guide configuration decisions to balance standard Microsoft functionality, client-specific requirements, adoption value, and long-term maintainability.
- Lead business readiness activities including process validation, UAT strategy, training approach, change impacts, stakeholder communication, and adoption planning.
- Support presales and account growth through discovery leadership, solution storytelling, scope definition, assumptions, estimates, demos, proposal input, and sales-to-delivery handoff.
- Serve as the bridge between strategy, solution design, and delivery execution by ensuring process recommendations can be configured, adopted, measured, and governed within the client’s operating model.
Required Skills and Experience
- Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models.
- Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities.
- Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables.
- Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization.
- Experience producing executive-ready deliverables such as capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs.
- Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials. Change management certification is preferred.
About the CE Practice at MCA
The CE Practice at MCA sits at the forefront of the firm’s innovation and growth strategy. We help organizations reimagine how they connect with customers by combining business transformation, modern cloud platforms, and AI-driven capabilities. Leveraging the Microsoft ecosystem — including Dynamics 365, Power Platform, and emerging AI technologies — our team designs customer engagement solutions that drive better experiences and stronger commercial outcomes. We are a collaborative, fast-growing team passionate about innovation, human-centered design, and building the next generation of customer engagement.
Skills Required
- Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models
- Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, and processes
- Experience with related Power Platform capabilities (Power Apps, Power Automate, Power BI) and Customer Insights
- Ability to facilitate senior stakeholder workshops, handle ambiguity, and produce executive-ready deliverables
- Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization
- Experience producing capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs
- Recommended certifications (MB-280 or successor, MB-230, MB-240, PL-200, or equivalent D365 CE credentials)
- Change management certification
What We Do
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. We understand manufacturing’s unique culture and challenges because we’ve spent more than 20 years in the industry. Through strategic solutions, innovation, and industry intelligence, we help manufacturers across all sub-industries solve critical issues, modernize operations, and gain a competitive edge. MCA Connect helps clients digitally transform through: Manufacturing Strategy: Expert and curated guidance that delivers actionable insights, a path for continuous improvement, and P&L results. Connected Applications: Global Dynamics 365 enterprise implementations and integrations that enable clients to execute against their strategic roadmap. Modern Platform Management: Proactive support, intelligent insights, and optimization of modern manufacturing platform. Manufacturing Intelligence: A connected enterprise powered by Industry 4.0 capabilities that delivers the wisdom of prediction and prescription. As a ten-time Microsoft Partner of the Year, we excel in empowering manufacturers to transform with the Microsoft Cloud. Microsoft’s full suite of secure cloud solutions unifies modern business applications and industry intelligence, enabling organizations to do more.
