Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
This role exists to ensure Dynamics 365 CE is not just running - but working for the business.
You’ll own the day-to-day performance, stability, and usability of the platform, making sure teams can rely on it to manage customers, opportunities, and delivery without friction.
Acting as the central point between users, IT, and partners, you’ll remove blockers, maintain control, and continuously improve how the platform supports growth, adoption, and data quality.
What you’ll be doing
- Ensure D365 CE remains stable, secure, and reliable, with full oversight of environments, performance, and governance.
- Act as the first point of contact for users — resolving issues quickly, removing friction, and keeping teams moving.
- Manage users, licences, security roles, and permissions to ensure the right people have the right access, at the right time.
- Triage, define, and coordinate small changes and enhancements — ensuring they are delivered in a controlled, low-impact way.
- Maintain clean, structured, and reliable data, supporting reporting, forecasting, and decision-making.
- Support upgrades, releases, and third-party interactions, ensuring changes are tested, controlled, and aligned to business needs.
Platform ownership & stability
User experience & support
Access & control
Change & continuous improvement
Data & system integrity
Release & partner coordination
The kind of problems you’ll solve
- Users can’t access what they need, or have the wrong permissions
- Data is inconsistent, duplicated, or not usable for reporting
- Integrations fail or behave unpredictably, impacting workflows
- Small changes build up but lack structure, prioritisation, or ownership
- System performance or stability starts to affect day-to-day operations
- Releases or updates introduce risk to business continuity
- Different teams use the system in inconsistent ways, reducing value
- The business isn’t fully using the platform to support sales and delivery
What sets you apart
- You think in terms of outcomes - not just tickets or tasks
- You take ownership and don’t wait for problems to escalate
- You balance control and flexibility, knowing when the business needs speed vs governance
- You’re naturally organised and bring structure to ambiguity
- You make complex systems feel simple for end users
- You stay calm under pressure and solve problems quickly
- You care about how systems support real commercial outcomes, not just technical delivery
Your impact
- The business can trust its core CRM to support sales, delivery, and customer management
- Users spend less time battling the system and more time creating value
- Leadership has reliable data to make commercial decisions
- Changes are delivered safely without disrupting operations
- The platform actively supports growth, rather than slowing it down
What it’s like here
- High expectations, but no micromanagement
- Support when you need it, space when you don’t
- People who care about doing things properly
- Opportunity quality
- Thinking
- Progression
- Outcomes
You won’t be measured on noise.
You’ll be measured on:
What you get
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible / remote working (with access to Tunbridge Wells & Paddington)
- Team and company socials, including Illuminate Awards
Skills Required
- Experience administering Dynamics 365 Customer Engagement (D365 CE)
- Managing users, licences, security roles, and permissions in D365
- Monitoring environments for performance, stability, security and governance
- First-line user support and issue resolution for CRM end users
- Experience troubleshooting integrations and coordinating third-party interactions
- Coordinating upgrades, releases and testing with partners/stakeholders
- Data management: cleansing, de-duplication and ensuring reporting-quality data
- Familiarity with Microsoft 365 and Azure in support of Dynamics platform
- Strong ownership, problem-solving, and ability to simplify complex systems for users
What We Do
Infinity Group is a leading Microsoft Cloud Solution Partner and Managed Service Provider (MSP) based in the UK. The company specializes in delivering award-winning IT support, digital transformation, and managed services. With expertise in Dynamics 365, Power Platform, Azure, Microsoft 365, AI, and Cyber Security, Infinity Group helps organizations maximize business impact through productivity, efficiency, and scalable technology solutions.
