Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
The D2C Small Parcel Operations Specialist plays a key role in ensuring a seamless order-to-delivery experience for customers purchasing through Electrolux direct-to-consumer channels. This position is responsible for managing small parcel order operations, identifying process improvement opportunities, and driving solutions that enhance operational efficiency and customer satisfaction. Success in this role requires strong analytical and problem-solving skills, the ability to manage multiple priorities in a fast-paced environment, and effective collaboration across Customer Engagement, Last Mile, Warehousing, Sales, and IT teams to support continuous business growth.
Key Responsibilities:
Manage day-to-day small parcel order operations across Electrolux D2C platforms, ensuring orders flow efficiently from placement through fulfillment.
Monitor and resolve order exceptions using multiple systems to support timely and accurate order execution.
Analyze order management trends and identify root causes of operational issues impacting fulfillment performance.
Develop and implement corrective actions that reduce manual intervention and improve order processing efficiency.
Partner with Customer Engagement, Last Mile, Warehousing, and IT teams to improve the end-to-end customer experience.
Identify gaps in the order-to-fulfillment process and implement solutions that improve service levels and reduce customer churn.
Evaluate the operational impact of new website features, promotions, and business initiatives, providing data-driven recommendations.
Support cross-functional projects and continuous improvement initiatives that enhance D2C operational capabilities.
Minimum Qualifications
High school diploma or GED
2+ years of experience in operations, supply chain, order management, e-commerce, logistics, or a related field.
Experience using ERP systems, such as SAP, to support operational processes and order management activities.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Strong analytical skills with the ability to identify process improvement opportunities and support operational decision-making.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Skills Required
- High school diploma or GED
- At least 2 years of experience in operations, supply chain, order management, e-commerce, logistics, or a related field
- Experience using ERP systems such as SAP for operational processes and order management
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Strong analytical skills and ability to identify process improvement opportunities and support operational decisions
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
