Reporting directly to the Key Account Manager and working closely with the business stakeholders within the affiliates and the D&IT headquarter in Bagneux, the main responsibilities include :
Business Partnering:- Act as the primary IT point of contact for affiliate business leaders across the LATAM region.
- Develop a deep understanding of the business strategies, challenges, and objectives in each affiliate, ensuring that IT strategies and solutions support business growth and innovation.
- Translate business needs into functional IT requirements and prioritize initiatives accordingly.
- Communicate and collaborate with regional and global IT teams to align affiliate requirements with broader IT strategies.
- Proactively identify opportunities for technology-driven business improvements and cost efficiencies.
- Regularly engage with key internal stakeholders, providing updates on IT performance, project progress, and strategic initiatives through D&IT Operations reviews.
- Facilitate IT service delivery to affiliates, ensuring that IT services meet agreed-upon performance metrics, service level agreements (SLAs), and business expectations.
- Coordinate with GIO and external vendors to support infrastructure, networks, applications, and user support services.
- Ensure smooth delivery of IT projects, managing timelines, budgets, and resources effectively.
- Implement and support processes for incident, change, and problem management, ensuring continuous improvement in IT services.
- Monitor IT performance metrics and produce regular reports for business and IT leadership.
- Ensure that all IT operations within the affiliates adhere to company-wide security policies, data protection regulations, and compliance frameworks.
- Manage risk within the IT environment, identifying potential vulnerabilities and ensuring that mitigation measures are in place.
- Facilitate IT audits and ensure that any identified gaps are addressed in a timely manner.
- Act as the regional lead for IT initiatives, fostering consistency and standardization of IT processes across the LATAM affiliates.
- Ensure alignment between global IT standards and regional/local requirements, providing input to the global IT strategy as needed.
- Education: Master’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
- Experience: Extensive background in project management, business partnering, or service delivery, typically demonstrated through 5 to 10+ years of experience, with solid experience within the LATAM regions, ideally around 3-5 years.
- Excellent experience in IT service management (ITSM) would be a plus.
- Deep understanding of business processes in HHC and how IT can support business transformation and value.
- Excellent interpersonal and communication skills, with the ability to build alignment and engage stakeholders at all levels.
- Experience working in culturally diverse teams across geographically dispersed locations.
- Languages: Fluent in English, both oral and written. Proficiency in additional languages, such as relevant local languages, would be a plus.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Skills Required
- Master's degree in Information Technology, Computer Science, Business, or a related field
- 5 to 10+ years of experience in project management, business partnering, or service delivery
- 3-5 years of experience in the LATAM regions
- Strong experience in IT service management (ITSM)
- Fluent in English, both oral and written
Air Liquide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.
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Healthcare Strength — Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
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Parental & Family Support — Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
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Strong & Reliable Incentives — Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.
Air Liquide Insights
What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
