JOB SUMMARY
A Specialized Cycling & Technical Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. He/she delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling & Technical Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.
RESPONSIBILITIES TO INCLUDE
- Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction.
- Meeting and making a connection with riders, asking questions, and listening to riders' needs,
- then giving options and advice on meeting those needs.
- Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression
- of the specialist, Specialized, and the purchase process.
- Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative
- experiences for staff and riders alike inside and out, c/o the Specialized Retail Way.
- Assist in ensuring that visual merchandising standards are met and maintained, restocking as
- needed, ensuring product presentation areas remain clean and organized.
- General cleanliness standards are set at store opening, maintained throughout the day, and
- reset at close of business, including light janitorial duty.
- Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
- Advises and assists customers with their product/service selection without bias.
- Develops and maintains knowledge expertise of all merchandise in department to effectively
- assist customers with accurate information; keeps current as new product lines are introduced.
- Assists with bike sales with technical consulting, and any other bike floor duties as needed.
- Use company literature/resources and available training to stay current on product features
- Regular, dependable attendance and punctuality.
Top Skills
What We Do
Founded on the principle of performance and fueled by innovation, our focus on the rider and their needs is our constant. From seasoned pros and weekend warriors, to kids and commuters—if you ride, we’re for you. The passion we have for sharing our love of bikes with the world can be seen in those who choose to work here. Headquartered in Morgan Hill, CA, the passionate and creative teammates at Specialized have designed and manufactured the world's most innovative bikes and gear since 1974.
Are you ready to join our team and help pedal the planet forward?
