The Role
JOB DESCRIPTION
Responsibilities
- Monitor security alerts generated by SIEM, EDR, firewall, and email security systems.
- Perform initial triage to validate and categorize alerts.
- Investigate phishing emails, malware alerts, and user-reported incidents.
- Escalate complex incidents to Tier 2/3 with proper context and documentation.
- Use tools like VirusTotal, AbuseIPDB, Shodan, Whois for recon and enrichment.
- Assist in correlating Indicators of Compromise (IOCs) using threat intelligence feeds.
- Create, update, and manage tickets in ServiceNow or similar case management platforms.
- Document all analyst actions and maintain accurate incident records for audit and learning.
- Collaborate with other SOC analysts, IT, and network teams.
- Follow SOC playbooks, escalation paths, and SLA timelines.
- Participate in daily shift handovers and analyst retrospectives.
Skills
- Knowledge of firewalls, VPNs, proxies, and security information and event management systems (SIEMs).
- Strong problem-solving skills to address security incidents effectively.
- Excellent communication skills to report findings and train employees.
- Keen attention to detail to identify and mitigate security risks.
Requirements
- Bachelor’s Degree in Cybersecurity, Computer Science, Networking, or a related field. Final-year undergraduates with strong skills may also apply.
- Minimum of 1 year of hands-on experience in a SOC, IT Helpdesk, Network Support, or Technical Support role.
- Certifications such as CEH, CND, CompTIA Security+, CySA+, or SC-200 are considered an advantage.
- Basic understanding of TCP/IP, DNS, Windows/Linux OS, and email protocols. Familiarity with SIEM, endpoint security, and phishing detection tools is preferred.
- Strong communication skills in English (verbal and written), with a proactive attitude, teamwork orientation, and good documentation practices.
- Willingness to work rotational shifts, including weekends and holidays, as part of a 24x7 SOC.
- Strong analytical thinking with the ability to process large amounts of information.
- Attention to detail and accuracy in documenting work.
Schedules:
- 1. FTE: Sunday to Wednesday, from 10:00 a.m. to 08:00 p.m. (adjusts with Daylight Savings)
- 2. FTE: Wednesday to Saturday, from 10:00 a.m. to 08:00 p.m. (adjusts with Daylight Savings)
- 3. FTE: Monday to Friday, from 10:00 a.m. to 06:00 p.m.(adjusts with Daylight Savings)
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The Company
What We Do
Sysco focuses on distribution of food products to restaurants, hotels, and other hospitality businesses.