Ensign is hiring !
Role Overview
We are seeking a Cybersecurity Platform Engineer to provide operational, technical and integration support in cybersecurity solutions (self-hosted and SaaS) in the domain of vulnerability management. The role focuses on system administration, integration with external systems, system enhancements, maintaining system stability, resolving incidents, and ensuring optimal performance of vulnerability management solutions in a client environment. Place of work shall be at client office on a full0time basis.
Key Responsibilities
• Support and manage Tenable VMS platform
• Fulfill perform service requests, including onboarding, offboarding, configurations, creation/update of scan jobs, creation/edition of custom scan reports
• Perform integration with external systems
• Develop and maintain operational documentation, including SOPs for patching, upgrades, onboarding of assets and routine maintenance.
• Log and manage support cases with vendors, including coordinating troubleshooting sessions and driving resolution.
• Respond to technical enquiries, including vulnerability remediation, analysis of scan reports and scan jobs
• Take full ownership of assigned incidents and service requests, ensuring timely resolution and closure.
• Provide Level 1 and Level 2 operational support, including issue triaging and escalation where necessary.
• Perform fault isolation, root cause analysis, and implement corrective actions for technical issues.
• Perform activities when required, including patching, plug-in updates and other system maintenance.
• Ensure all activities comply with internal policies, client requirements, and documentation standards.
• Perform stand-by after office hours
Requirements
• 3–5 years of relevant experience in deployment, operational management and/or maintenance support of Tenable VMS solutions
• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex platform issues.
• Ability to perform integration with external systems
• Good understanding of security best practices and vulnerability management
• Experience working with vendor support and managing escalation processes.
• Effective communication and stakeholder management skills, with the ability to provide clear updates to clients.
• Basic project coordination skills and the ability to manage multiple priorities.
• Customer-oriented mindset with a strong sense of ownership and accountability.
• Willingness to be on standby after support hours as part of operational requirements.
Skills Required
- 3–5 years of relevant experience deploying, managing, and maintaining Tenable VMS solutions
- Strong troubleshooting and analytical skills for diagnosing and resolving complex platform issues
- Ability to integrate Tenable VMS with external systems
- Understanding of security best practices and vulnerability management
- Experience working with vendor support and managing escalation processes
- Effective communication and stakeholder management skills
- Basic project coordination skills and ability to manage multiple priorities
- Customer-oriented mindset with ownership and accountability
- Willingness to participate in after-hours standby support
What We Do
Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients’ cybersecurity needs. Their core competencies are in the provision of cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity. Ensign has two decades of proven track record as a trusted and relevant service provider, serving clients from the public and private sectors in the Asia Pacific region
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