Ensign is hiring !
Job Overview
We are seeking a highly organised and results-driven Operations Manager to oversee daily operations, streamline processes, and ensure operational efficiency. This role requires strong leadership, stakeholder management, and the ability to deliver seamless operational support while aligning with client expectations and contractual obligations.
Duties and Responsibilities
- Act as the primary point of contact for client stakeholders, ensuring clear communication and strong partnership.
- Monitor workflows, identify bottlenecks, and implement improvements to enhance efficiency and customer satisfaction.
- Proactively address operational challenges, escalating critical issues while maintaining transparency with the customer.
- Provide regular performance reports, highlighting achievements, risks, and opportunities for improvement.
Requirements
- Bachelor’s degree in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
- At least FIVE (5) years of experience in operations management
- Preferably with knowledge of cloud technologies (AWS, Azure, GCP) and SaaS delivery models,
- Familiarity with cybersecurity frameworks, compliance standards, and incident management.
- Strong stakeholder management and negotiation skills.
- Excellent interpersonal skills both in written and presentation.
- Customer focus and process oriented.
Preferred Skills /Qualities
- Ability to balance strategic oversight with hands-on problem solving.
- Resilience and adaptability in dynamic client environments.
- Strong analytical skills to interpret data and drive decisions.
Other Special Working Conditions
- Adaptable to different working environment(s).
Skills Required
- Bachelor's degree in Information Technology, Information Systems, Computer Science, Business IT, or related discipline
- At least five (5) years of experience in operations management
- Knowledge of cloud technologies (AWS, Azure, GCP) and SaaS delivery models
- Familiarity with cybersecurity frameworks, compliance standards, and incident management
- Strong stakeholder management and negotiation skills
- Excellent written and presentation interpersonal skills
- Customer focus and process-oriented mindset
- Ability to balance strategic oversight with hands-on problem solving
- Resilience and adaptability in dynamic client environments
- Strong analytical skills to interpret data and drive decisions
- Adaptable to different working environments
What We Do
Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients’ cybersecurity needs. Their core competencies are in the provision of cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity. Ensign has two decades of proven track record as a trusted and relevant service provider, serving clients from the public and private sectors in the Asia Pacific region
