Technical Support Engineer - US at LaunchDarkly (Remote)

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About the Job:

As a Technical Support Engineer, you will report to the US Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience.

You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively solve customer problems, while honing your technical skills. You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity.

LaunchDarkly is a growing software company with a bold mission carried out by a diverse team of employees, and we're looking for someone like you to help us continue to grow. We provide a great compensation package including equity and benefits (including medical, dental, and vision), work flexibility (remote-friendly), and excellent salaries.

We believe every software team can benefit from using flags and improved feature management practices, and we want your help making that vision reality. So if you're curious and excited about improving the lives and work of software developers around the world, this role will be a great fit!

What you'll do:
  • Become a technical expert on the LaunchDarkly platform (including SDKs)

  • Troubleshoot and resolve customer issues

  • Work with engineering to resolve customer bugs

  • Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more

  • Use development time to grow and contribute beyond your daily customer work

Who you are:
  • 1 or more years of experience working with customers

  • Experience with programming and its core concepts, including some experience with at least one programing language (e.g., Node, PHP, Java)

  • Passion for learning, and applying that knowledge to solving customer issues and advocating for their success

About LaunchDarkly:LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.Don't let the confidence gap get in the way of applying! We'd love to hear from you.LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at


More Information on LaunchDarkly
LaunchDarkly operates in the Information Technology industry. The company is located in Oakland, CA. LaunchDarkly was founded in 2014. It has 500 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Eat lunch together, OKR operational model, Team based strategic planning and Open office floor plan. To see all 14 open jobs at LaunchDarkly, click here.
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