Specialist, Technology Engineer at Nationwide (Columbus, OH)

| Columbus, OH
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If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you!

This role is in the Workplace Collaboration team within Digital Workplace Technology (DWT). The person in this position will be a part of extending, enhancing, and supporting our Collaboration Solutions for Nationwide Associates. Primary products leveraged include Exchange, Teams, other Microsoft 365 components, Cisco Cloud Email Security, other vendor solutions, and internally developed applications. Key qualities to be successful in this role include:
  • Microsoft Exchange Online configuration and administration
  • Microsoft Exchange on-premise design, build, and administration
  • Microsoft 365 tenant and product administration
  • Email routing, security and system integration across multiple products
  • SaaS solution administration, configuration, and vendor management
  • Automation of system administration and operations processes

This position may be filled as work from office, work from home, or hybrid.

Compensation Grade: F5

Job Description Summary
If you're passionate about delivering technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Our industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwide's architectural standards, technology roadmaps, industry trends and business requirements. You'll be focused on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You're also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:
  • Creates and implements standard builds/templates for all technology platforms.
  • Drives requirements to meet current and future needs, tracks and reports capacity postures.
  • Analyzes reports and delivery recommendations to remediate capacity issues.
  • Implements capacity enhancements.
  • Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.
  • Delivers technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.
  • Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.
  • Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
  • Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.
  • Provides production support for all technology platforms.
  • Provides oversight for technical labs and development environments.
May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security).

Experience: Four years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs. Experience with automation of solution configurations deployment and with system management processes and tools. Experience with concepts and solutions: IaaS, PaaS, SaaS and Package Solutions.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting is needed. Insurance/financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.


We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
More Information on Nationwide
Nationwide operates in the Insurance industry. The company is located in Scottsdale, AZ and Columbus, OH. It has 29597 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at Nationwide, click here.
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