Risk and Underwriting Specialist

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

The Risk and Underwriting Specialist is a vital member of Entrata’s Payment Operations Department specializing in the underwriting, boarding, and monitoring of merchant accounts along with the processing of daily bank files. Our team serves as the facilitator of communication between our merchants, sponsoring banks, and card brand relationships including the assurance that we are adhering to all applicable rules and regulations.

Responsibilities will include:

• Monitor and confirm bank files daily 
• Underwrites merchant account applications according to company credit policy as well as industry rules and regulations 
• Perform customer validation on new and existing merchants including the understanding of OFAC Sanctions Lists and screening
• Process and manage various requests to merchant accounts 
• Manage merchant account settings (fees, names, distribution types and times, emails, etc.) 
• Maintain merchant information in attempt to keep account data up to date on company platform as well as merchant acquirer site
• Perform quality assurance audits to verify accuracy of merchant settings 
• Ability to help with various department and company audits
• Process merchant account terminations 
• Assists in card brand reporting
• Board and monitor merchants through our merchant acquirer site 
• Respond to emails concerning merchant accounts within the promised department service level
• Looks for ways to streamline or improve processes 
• Special projects as requested by manager 
• Assist other team members and other teams as manager requests 

Minimum Qualifications

• 2+ years experience in Accounting, Banking or Payments Industry
• Underwriting experience with an emphasis in Payment Processing (domestic and international preferred)
• Understand the risk associated with payment processing
• Strong attention to detail, and ability to make decisions
• Ability to follow and write standard operating procedures and policies
• Basic knowledge of Microsoft Office and Google Suite 
• Strong written and verbal communication skills 
• Excellent work ethic with the ability to manage time effectively 
• Demonstrate strong interpersonal skills
• Maintain friendly and effective relationships with merchants and coworkers 
• Willing to take on new roles, assignments and responsibilities as the department grows
• Desire to be innovative and have a flare for fun
• Must be able to work Monday through Friday 9:00am to 6:00pm with the ability to stay late two to five days a month including some holidays where banks are open such as the day after Thanksgiving, Christmas Eve, and New Year’s Eve.

Preferred Qualifications

• Ability to read credit reports, and a variety of financial documents such as tax returns 
• Experience with Lease Management preferred 
• Knowledge of SQL

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law. #LI-Remote

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?