Disney Streaming is responsible for developing and operating The Walt Disney Company's direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world's most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.
The Media Operations Department at Disney Streaming Services consists of agile and responsive teams of technicians that perform the daily processes and procedures of our live and on-demand streaming video products. The department's responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms.
Quality of Experience, at its core, is a measure of the end-to-end performance at the service level from the user's perspective. The QE team strives to quantify the overall acceptability and service experience of an application that is live, in-store, in-market, in production. Leveraging online video analytics, proxy, and automation tools is key to this end goal.
Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operator is responsible for troubleshooting live (and VOD) audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in app video streaming and data to front end users.
The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Escalating client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks.
The ideal candidate will be self-motivated, have a great work ethic and strong communication skills. They must have an extreme dedication to detail. A strong knowledge of mobile and connected devices and some technical knowledge of the video streaming process is preferred.
Responsibilities :

• Complete knowledge of DTD SOP & fundamental principles of QE
• Responsible for updating app builds across clients and new build release checklists
• Responsible for issue discovery, initial and deep dive troubleshooting, escalation communication, documentation and providing key data points for debugging
• Responsible for confirming playback of live and VOD assets, including ad playback across relevant platforms
• Takes ownership of live events and ensures that entry level and remote operator checks are being done
• Responsible for sanity checks, or any other ad-hoc requests from team leads/senior level operators
• Responsible for running proxy tools as needed
• Responsible for JIRA ticket creation and classification

Basic Qualifications :

• Flexible hours, but must be available to work nights, weekends, and holidays.
• Availability and willingness to work up to 28 hours per week.
• Strong understanding of computer programs and applications.
• Strong understanding of mobile/connected device platforms and applications and device troubleshooting/debugging.
• Strong communication skills and attention to detail.
• Interest in OTT content and digital networks (preferably in sports) and a desire to work in the digital media industry.
• A team player, with an enthusiastic, congenial, and committed performance as an employee.

Preferred Qualifications:

• A solid computer and technical background with experience working in new media and online organizations.
• Familiarity with proxy tools such as Charles and Fiddler for data capture and client/product debugging in real-time. Familiarity with online video analytics tools such as Conviva software.
• Familiarity with automation tools and Jenkins automation server
• Familiarity with JSON, XML, and other data files

Additional Information :
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