IT Support Analyst at Roofstock (Dallas, TX)

| Dallas-Fort Worth, TX
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What we do and why we do it
As the leading marketplace for single-family rental homes, our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.
How it’s going (and growing) 
With a talented team of 500+ Roofsters, our collaborative and can-do culture is what fuels our growth. We recently closed on our series E, raising nearly $400 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Great Jones (full-service property management) and Stessa (financial management software) to empower customers with a seamless way to acquire, manage, and track their investment properties on one platform.
Under our roof 
We get a lot of attention for our innovation—like being on the Forbes Fintech 50 and Red Herring 100—but we’re most proud of being recognized as a Great Place to Work® (Check out our reviews!). We’re nice, get things done, and have fun. We champion professional growth and work-life balance. In fact, our values are B.A.D.A.S.S.
Be customer obsessed.
Act like an owner, because you are one.
Don’t be afraid to break things in the pursuit of better.
All of us are empowered to do the right thing.
Stay curious and create what’s next. Fast.
Seriously. No jerks.

If you are passionate about IT and want to take your career to the next level, this could be the for you. As a IT Support Analyst you will be hands on day to day, managing various functions within Roofstock's corporate IT organization. The person who will thrive in this role is self-motivated and can work both independently and collaborate with a team across the country.

This position is 100% onsite in our Dallas, TX Headquarter office with the potential for some remote flexibility in the future.

What You Will Do:

  • Managing the lifecycle of employee hardware and software from onboarding to offboarding. 
  • Assist in providing appropriate training for the business on technology. 
  • Inventorying and disposition of hardware and software
  • Ensure the continual operation of the IT network including the wireless networks. 
  • Maintain security and privacy of the information systems, communication lines and communications equipment, and other IT-related equipment. 
  • Standard break/fix IT work. 
  • Documentation and knowledge base updates. 
  • Maintaining office media rooms. 

What You Bring With You:

  • Minimum of 5 years experience. 
  • Working knowledge of Windows and Mac systems, laptop troubleshooting and repair. 
  • Experience with managing Office 365, Gmail, Zoom, Okta (or other SSO platform) and other common SaaS apps. 
  • Excellent organizational skills. 
  • Strong communication and collaboration skills. You like working across an organization. 
  • Strong bias towards actions and delivering results 
  • Bonus if you have experience in a fast growing start up. 


For our regular full-time roles we offer a great benefits package!
Competitive compensation
Medical, Vision and Dental for you (95%) and your dependents (65%)
Flexible time off and sick days
Supplemental bonus to support "work from home" office needs
Equity incentives to give you a stake in the Company’s future
We are an upbeat and collaborative work culture
Virtual company-sponsored outings

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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