Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
The Sr. Executive IT Support Engineer must able to communicate effectively, provide superior customer satisfaction and "wow" clients with their personable approach, attention to detail, listening skills, and problem-solving skills. This person must be knowledgeable about all aspects of technology to effectively troubleshoot a very diverse case load. The ability to work under pressure and resolve issues and communicate in a timely manner are also key success metrics in this role.
Technical Requirements
• Responsible for executive support, including the advanced technological/executive needs of corporate customers, both in the office and at home.
• Ability to resolve break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.
• Identify, resolve, and escalate business issues as appropriate.
• Provide after hours and on-call support.
• Deliver executive support for special events.
• Experience working on mobile applications on iPhones and Androids.
• Experience troubleshooting hardware and software issues on laptops in both a Windows and Mac environment.
• Manage a VIP CRM support queue
• Working knowledge of all Microsoft O365 products - Outlook, Office, Teams, SharePoint, Streams, etc
• Support company security policies and standards
• Ensure company assets (replacement parts) are tracked and maintained responsibly
• Perform analysis, diagnosis, and resolution of PC problems and overall productivity issues either on-site or via remote access
• Corporate mobile app support
• Experience using and troubleshooting video conferencing equipment - Zoom and Poly
• Develop, document, and maintain Executive Knowledge Based Articles (KBA's) for fellow team members and create support documentation for executives as required.
Customer Service Requirements
• Exceptional Active Listening Skills
• 5+ years providing executive support in a fortune 500 organization
• Stellar client service - This includes an ability to convert technical language into a language people can easily understand and be able to flex your communication style based on the person.
• Excellent communicator whether it is face-to-face, written or oral communication
• Enjoys solving problems and building relationships
• Documents and shares information with the team
• Be comfortable being uncomfortable because they have never seen this problem before, and they know they can work it out
• Ability to multi-task in a fast-paced environment
• Demonstrate initiative, be a self-starter
• Advanced ability to work independently, as well as collaboratively, within a team
Qualifications
• 5+ years providing support to a CEO/CEO staff in a Fortune 500 organization
• 5+ years experience in customer service
• 7+ years experience diagnosing or repairing PCs (Windows & MACs), IT client solutions, and mobile devices (Android and iOS platforms)
Preferred Qualifications
• A BA or BS college degree in Computer Information Systems or Computer Science or demonstrated industry experience/equivalent.
• Associate degree in PC repair/Networking
• COMP TIA A+ certification or equivalent
• Demonstrated knowledge of Windows 10 and MacOS
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at [email protected] or 1-800-336-8918
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.