Experience
- 3–5+ years of hands-on experience supporting CyberArk PAM solutions, with working experience or exposure to One Identity (Identity Manager, Governance, or PAM).
- Candidates with strong expertise in one platform and a willingness to build proficiency in the other are encouraged to apply.
- Strong experience troubleshooting complex IAM and PAM issues and performing root cause analysis.
- Experience supporting enterprise or managed services environments with multiple customer tenants is preferred.
Technical Skills
- Expertise in CyberArk core components, including:
- Enterprise Password Vault (EPV)
- Central Policy Manager (CPM)
- Privileged Session Manager (PSM)
- Password Vault Web Access (PVWA)
- Hands-on experience with One Identity Manager (1IM), Identity Governance, and Privileged Access Management (PAM).
- Strong understanding of:
- Active Directory
- LDAP
- Microsoft Entra ID (Azure AD)
- Identity lifecycle management
- User provisioning
- Experience with PowerShell, Python, REST APIs, and automation.
- Familiarity with SQL Server and Oracle databases.
- Working knowledge of Windows, Linux, networking, and SIEM integrations.
Security & Compliance
- Strong understanding of IAM and PAM security principles, including RBAC, Least Privilege, and Segregation of Duties.
- Familiarity with regulatory and compliance frameworks, including GDPR, HIPAA, and SOX.
Communication
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Strong customer engagement and stakeholder management skills.
Certifications (Preferred)
- CyberArk Certified Defender (CCD) preferred.
- One Identity Certified (Identity Manager or equivalent) is a plus.
- CISSP, CISM, CISA, or other IAM/Security certifications are a plus.
Advanced Technical Support
- Provide expert-level support for CyberArk (Enterprise Password Vault, Privileged Session Manager, Central Policy Manager, Password Vault Web Access) and One Identity (Identity Manager, Governance, PAM), resolving complex issues escalated from Level 1 and Level 2 support teams.
- Investigate and resolve issues related to privileged access, identity lifecycle management, access provisioning, governance workflows, authentication, and directory integrations.
- Perform root cause analysis for production issues, system outages, and performance problems while ensuring timely resolution.
Implementation, Maintenance & Optimization
- Assist with deployment, configuration, upgrades, patch management, and integration of CyberArk and One Identity solutions.
- Monitor system health, capacity, and performance across multiple enterprise client environments.
- Identify opportunities to optimize system performance, workflows, automation, and platform stability.
- Support integrations with Active Directory, LDAP, Microsoft Entra ID (Azure AD), enterprise applications, and security tools.
Security & Compliance
- Ensure CyberArk and One Identity environments align with IAM and PAM security best practices, including:
- Role-Based Access Control (RBAC)
- Least Privilege
- Segregation of Duties (SoD)
- Support compliance initiatives across client environments, including GDPR, HIPAA, SOX, and other regulatory requirements.
Documentation & Knowledge Management
- Develop and maintain technical documentation, troubleshooting guides, standard operating procedures (SOPs), and knowledge articles.
- Document recurring issues, resolutions, configurations, and best practices.
- Provide knowledge transfer and mentoring to Level 1 and Level 2 engineers.
Customer & Stakeholder Engagement
- Act as the technical escalation point for high-priority CyberArk and One Identity incidents.
- Communicate effectively with customers, internal stakeholders, OEM vendors, and cross-functional teams.
- Provide technical recommendations and best practices to improve customer environments.
Skills Required
- 3–5+ years of hands-on experience supporting CyberArk PAM solutions
- Experience with or willingness to build proficiency in One Identity solutions
- Experience troubleshooting complex IAM and PAM issues and performing root cause analysis
- CyberArk EPV, CPM, PSM, and PVWA expertise
- Experience with One Identity Manager, Identity Governance, and PAM
- Understanding of Active Directory, LDAP, Microsoft Entra ID, identity lifecycle management, and user provisioning
- Experience with PowerShell, Python, REST APIs, and automation
- Familiarity with SQL Server and Oracle databases
- Working knowledge of Windows, Linux, networking, and SIEM integrations
- Understanding of IAM/PAM security principles, RBAC, least privilege, and segregation of duties
- Familiarity with GDPR, HIPAA, SOX, and other regulatory requirements
- Strong verbal and written communication skills
- Customer engagement and stakeholder management skills
- Experience in enterprise or managed services environments with multiple customer tenants
- CyberArk Certified Defender certification
- One Identity certification
- CISSP, CISM, CISA, or other IAM/security certification
World Wide Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about World Wide Technology and has not been reviewed or approved by World Wide Technology.
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Healthcare Strength — Health insurance is considered excellent and affordable, with bundled medical, dental, and vision coverage that reduces out-of-pocket costs. Wellness programs and an Employee Assistance Program further enhance access to care.
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Leave & Time Off Breadth — Generous paid time off grows with tenure, alongside paid sick days and holidays. Parental and military leave are also provided.
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Retirement Support — Financial benefits include profit sharing and a 401(k) with company matching, complemented by life and disability insurance and tuition reimbursement. These elements strengthen total rewards beyond base salary.
World Wide Technology Insights
What We Do
World Wide Technology is a systems integrator, provides information technology and supply chain solutions. Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers. At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!
Why Work With Us
Our extensive partnership with best in class technology companies, coupled with our strong culture allow for world class delivery of transformative business solutions driven by IT.
