Cole Engineering is in search of a proficient, on site, Cyber Systems Support Specialist to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform at the Cyber Schools of Excellence.
This position is located in the Fort Meade area, and is 100% full time on site.
- Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
- Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
- Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
- Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
- Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
- Display sensitivity and adaptability to meet customer needs and requirements effectively.
- Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree)
- 8570 Compliant IAT Level II or greater. Security+, CISSP or other equivalent certification required within six months of hire.
- Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
- Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
- Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
- Offer professional-level support for IT, virtual environments, and network functions addressing a range of technical challenges.
- Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
- Display sensitivity and adaptability to meet customer needs and requirements effectively.
- Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
- Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
- Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
- Interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
- Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
- The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.
- For this role, an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with the ability to obtain a Counterintelligence (CI) Polygraph.
What We Do
By Light Professional IT Services LLC (By Light) provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions.
Some of our successes include:
• Completion of 80+ Global Information Grid Bandwidth Expansion (GIG-BE) sites both CONUS & OCONUS. Provided Optical Network Engineering, Implementation, & Project Control Worldwide.
• Provided timely completion of ATM to IP Migration, Legacy Network Optimization, & VOIP Implementation of 47 CONUS Sites for the United States Special Operations Command (USSOCOM) SCAMPI Network.
• Supporting the AMC CIO/G6 in the Depot Modernization Program, implementing CONUS wide 802.11/a/b/g/n wireless networks, Area Processing Center Migration, DISN Optimization, and a 40,000 user, enterprise-wide SharePoint Implementation.
• Completion of 2,000 Plus Legacy Circuit Migrations to DISN Transport for DISN Transition Program.
• Delivered Communications Support & Staff Augmentation for Deployed DoD Forces under the Program Executive Office Enterprise Information Systems Technology Applications Office (PEO EIS TAO).
• Successful Implementation of Secure Intelligent Video Systems (IVS) for the Intelligence Community.
• Supporting major international carriers in the modernization and expansion of Data Center Facilities.
• Engineering new Turnkey “Cloud Services,” including Hosting, Managed Services, COOP, and Data Storage and Archival.