We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
RSM’s purpose is to deliver the power of being understood to our clients, colleagues, and communities through world-class audit, tax, and consulting services focused on middle-market businesses. The clients we serve are the engine of global commerce and economic growth, and we are focused on developing leading professionals and services to meet their evolving needs in today’s ever-changing business environment.
We seek a supervisor for our ServiceNow practice to work with businesses in diverse industries to implement the ServiceNow Strategic Portfolio Management application suite. This role can be based nationally anywhere within the U.S.
Responsibilities
Work closely with clients, technicians, and other team members to provide analysis and documentation of ServiceNow SPM client implementations
Lead design workshops with client and RSM subject matter experts
Provide subject matter expertise of project, portfolio, and agile management best practices and ServiceNow configurations
Design business processes to meet client goals and needs
Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach
Evaluate project and portfolio management business processes, anticipating requirements, uncovering areas for improvement, and designing solutions
Analyze diverse business requirements to be solved with configurations on the ServiceNow platform
Effectively document and communicate your insights and plans to cross-functional team members and management
Stay up to date with the latest industry knowledge of project, portfolio, and agile management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes
Work with technical team members to troubleshoot ServiceNow modules
Design enhancement requests, including changes to UI, system properties, foundation content, and modifications to existing workflow
Lead and ensure quality delivery of SPM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards
Mentor teammates on ServiceNow platform best practices about SPM modeling, platform architecture, customizations, etc
Respond to Request for Information/Proposals (RFIs/RFPs)
Travel expectations up to 20%
Basic Qualifications
3+ years of previous experience delivering information technology integration, outsourcing, performance consulting or management consulting services
5+ years project portfolio management experience
Full life cycle COTS Implementation experience
Strong oral and written communication skills
Ability to work successfully in a team-oriented, collaborative environment
Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure
Core competencies including business analysis, project management, business process evaluation, and organizational change management
Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology and infrastructure components
Familiarity with methodologies, tools, approaches, points of view, and thought leadership to support the practice
Strong computer skills, experience with various software solutions (Microsoft Project, Visio, PowerPoint, Excel and Word)
Ability to anticipate and address client concerns and issues
Ability to break complex issues into project steps and problem solve
Demonstrated work ethic along with the ability to work effectively with people at all levels
Previous experience with operational process reviews and basic internal control requirements
Natural aptitude for solving problems
Strong technical and data analytical skills
Preferred Qualifications
3+ years of ServiceNow experience
3+ years agile SDLC experience
Previous full cycle ServiceNow implementation
PMP or Prince certification or equivalent experience
Experience working in a large organization or professional services firm
Basic understanding of data privacy regulations
ServiceNow Certified System Administrator (CSA) certification and/or ServiceNow Certified Implementation (CIS) certification(s)
Involvement in implementation projects involving multiple ServiceNow applications and system integrations
Skills in workflow analysis, design, and process re-engineering principles
Understanding and demonstrated experience working with multiple clients
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $95,400 - $192,000Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Benefits include up to $50,000 in fertility coverage, up to $20,000 for adoption or surrogacy, 12 weeks of paid parental leave, six weeks of paid family caregiver leave, and backup care support. Feedback suggests these programs are a standout strength for parents and caregivers.
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Leave & Time Off Breadth — Time off provisions include self-managed PTO for associates and above, at least 14 paid holidays, and additional wellbeing days. Feedback suggests this breadth helps offset mid-market base pay perceptions.
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Healthcare Strength — Health offerings include two HDHP medical plans with firm HSA contributions, dental and vision coverage, telehealth, and a mental-health platform with free coaching/therapy sessions. Feedback suggests the combined health and wellbeing resources enhance total rewards.
RSM US LLP Insights
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What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
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